Customer Success Manager

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🕒 Abril 3

🏛️ District of Columbia, Virginia – Remoto

🏛️ District of Columbia – Remote ⚔️ Virginia – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

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IOTAP Inc.

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2004

💼 Consultoria

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

A IOTAP Inc. é uma parceira da Microsoft Dynamics que se especializa em fornecer soluções de gerenciamento de relacionamento com o cliente (CRM), automação de faturamento e gerenciamento de assinaturas. A empresa foca em alavancar a tecnologia para melhorar a comunicação e a colaboração nos negócios, oferecendo serviços como automação de processos de negócios e canais integrados para interações com clientes internos e externos. Seu objetivo é ajudar os clientes a aumentar a receita, aprimorar as experiências dos clientes e otimizar as operações de forma eficiente.

Descrição

• Guide customers to success by developing and executing strategic account plans focused on adoption, retention, and measurable outcomes • Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities • Gather customer feedback to drive product improvements and advocate for user needs internally • Collaborate cross-functionally with onboarding, technical support, and product teams to resolve issues and optimize customer experience • Find paths for success, helping them unlock the full potential of Work 365’s features • Manage and maintain customer product catalogs, including subscriptions, invoicing, and CSP integrations • Ensure contract adherence while supporting clients through renewals, expansions, and changes • Support customer escalations, troubleshooting business and technical challenges efficiently

🎯 Requisitos

• 2+ years of experience in customer success, account management, consulting, or a related role (SaaS or software experience preferred) • Strong relationship management skills, with a customer-centric and empathetic approach • Technical proficiency —comfortable explaining complex processes to both technical and non-technical stakeholders • Excellent communication skills (written, verbal, and presentation) • Data-driven mindset, able to use metrics and analysis to make strategic decisions • Project management skills —capable of juggling multiple priorities in a fast-paced environment • Experience with Microsoft Dynamics, Power Apps, or CSP programs • Strong troubleshooting and problem-solving skills, with a proactive approach to issue resolution • Detail-oriented with a sense of urgency, thriving in an environment that requires quick responses

🏖️ Benefícios

• Fully remote position • Opportunities for growth and flexibility