Patient Operations Manager

Vaga não está no LinkedIn

🕒 3 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $140.000 - $160.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

⚙️ Operações

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Iovance Biotherapeutics, Inc.

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501 - 1000 funcionários

Fundada em 2014

🏥 Saúde

🧬 Biotecnologia

💊 Farmacêutico

Healthcare • Biotechnology • Pharmaceuticals

A Iovance Biotherapeutics, Inc. está revolucionando o tratamento do câncer ao aproveitar a capacidade do sistema imunológico humano de reconhecer e atacar células cancerígenas diversas em cada paciente. A empresa se concentra em imunoterapia baseada em células T, especificamente a terapia com Linfócitos T Infiltrantes de Tumor (TIL), que consiste em revigorar os TILs de um paciente para combater o câncer. A terapia TIL da Iovance está sendo investigada em ensaios clínicos para diversos tipos de câncer sólidos avançados. Além disso, a empresa está avançando em terapias TIL geneticamente modificadas e explorando aplicações potenciais da terapia PBL (linfócitos do sangue periférico) para cânceres hematológicos. Como líder em terapia celular, a Iovance possui um moderno Centro de Terapia Celular na Filadélfia para fabricar suas terapias utilizando GMP proprietária. A empresa está na vanguarda do desenvolvimento de tratamentos contra o câncer personalizados e específicos para cada paciente.

Descrição

• Report to the Executive Director, Patient Support Services • Collaborate with patients, caregivers, healthcare providers, and external patient services to ensure a best-in-class patient experience • Provide oversight of contracted patient support agents, including performance metrics, accuracy, customer engagement, and training • Develop and maintain Standard Operating Procedures and Work Instructions for IovanceCares Patient and Reimbursement Support programs • Liaise with Case Management and Payer Access Cell Therapy teams to resolve complex reimbursement issues and provide training • Interface with community accounts affiliated with GPOs to support case management and reimbursement pull-through • Collaborate with interdisciplinary healthcare teams at treatment centers • Oversee and audit patient assistance program applications • Oversee PSS reimbursement support services • Assess patient, caregiver, and provider needs; develop action plans to address reimbursement barriers and support treatment initiation and continuation • Manage patient and provider program issues, vendors, eligibility processes, escalations, and program improvements • Provide reimbursement expertise to internal stakeholders across sales, marketing, medical affairs, market access, national accounts, legal, and finance • Maintain business acumen and knowledge of reimbursement and market access • Identify improvements in the patient access journey • Ensure adherence to patient services policies and procedures • Provide input on materials increasing awareness of IovanceCares services • Request and consolidate patient services analytics into presentation-ready formats • Manage and track decisions in trackers • Assist with vendor-related issues • Perform miscellaneous duties as assigned • Travel less than 10%

🎯 Requisitos

• Minimum of 8 years of related experience with a bachelor’s degree, or 6 years and a master’s degree; 3 years of experience with a PhD; or 10 or more years equivalent experience with a high school diploma • Prior experience with Patient Services case management and reimbursement support at a biotech or pharmaceutical company/Hospital • Strong understanding of the healthcare industry, private and government payer landscape, patient and inpatient reimbursement access and support • Ability to prioritize and organize large volumes of cases and complete projects on time • Knowledge of HIPAA/HITECH regulations and laws protecting patient identifying information • Ability to thrive in a fast-paced environment, adapt to change, and resolve complex problems promptly • Ability to work effectively within a complex organizational structure • Exceptional oral and written communication skills • Ability to work autonomously and in teams • Must adhere to Iovance Biotherapeutics’ core values, policies, procedures, and business ethics • Preferred: oncology Patient Services programming and new-to-market therapy experience • Preferred: experience with complex IT systems or portals supporting customer service, healthcare scheduling, supply chain management, and call centers • Preferred: familiarity with heavily regulated, quality-control-driven environments • Preferred: hospital experience • Preferred: familiarity with CPT/HCPCS and ICD-10 diagnosis codes • Preferred: familiarity with hospital claims forms • Must remain stationary, standing or sitting for prolonged periods • Must be able to move inside an office and exert up to 10 pounds of force occasionally • Must have visual acuity to prepare and analyze data, view computer screens, and read extensively • Requires repetitive wrist, hand, and/or finger motions • Must be able to communicate with others to exchange information • Requires clear conceptual thinking, judgment, troubleshooting, problem-solving, analysis, discretion, stress management, multitasking, and meeting deadlines

🏖️ Benefícios

• Remote office environment • Reasonable accommodation available upon request • Less than 10% travel

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