Account Manager

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🕒 Abril 23

🐊 Florida, Illinois – Remoto

🐊 Florida – Remote 🌽 Illinois – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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Itron, Inc.

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1977

⚡ Energia

Energy • Utilities • Smart Cities

A Itron permite que concessionárias e cidades forneçam serviços de infraestrutura crítica de forma segura e confiável a comunidades em mais de 100 países. Nosso portfólio comprovado de redes inteligentes, software, serviços, medidores e sensores ajuda nossos clientes a gerenciar melhor a energia e a água para as pessoas que atendem.

Descrição

• Serve as a primary point of contact for contractors using Itron’s EP&R platforms to support utility customers during emergency operations. • Build and maintain authentic, trust-based relationships with contractor accounts, proactively understanding their operational goals, constraints, and workflows. • Partner collaboratively with internal teams to resolve issues and improve customer outcomes. • Become a subject matter expert in Storm Manager, including core workflows, user roles, data visibility, and storm-response best practices. • Own onboarding and training for contractor users, tailoring enablement to each account’s needs and learning styles. • Provide innovative and practical recommendations for use cases and operational best practices aligned to contractor and utility requirements. • Troubleshoot user challenges, triage issues, and coordinate with internal teams to drive resolution while keeping customers informed.

🎯 Requisitos

• Minimum 3 years of professional experience in customer support, account support, customer success, or account management roles. • Demonstrated ability to build and sustain mutually beneficial relationships across diverse stakeholders and communication styles. • Strong facilitation and communication skills, including the ability to explain concepts clearly to both technical and non-technical audiences. • Proven ability to learn new software quickly, adapt to changing priorities, and remain calm and solutions-focused under pressure. • Strong analytical and critical-thinking skills; able to identify root causes, anticipate needs, and recommend practical improvements. • High degree of independence and ownership; a self-starter who follows through and consistently delivers on commitments. • Willingness and ability to participate in storm-event coverage shifts during active events.

🏖️ Benefícios

• financial programs • social programs • health and wellbeing programs • paid vacation • 401k matching • employee stock purchase program • hybrid work schedule • paid time off