Strategic Account Manager

🕒 Junho 15

🌲 North Carolina – Remoto

🌲 North Carolina – Remote

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

💰 Gerente de Contas

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JAGGAER

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1995

💼 Consultoria

🏥 Saúde

🏭 Manufatura

💰 Private Equity Round em 2019-07

Consulting • Healthcare • Manufacturing

A JAGGAER é um provedor líder de soluções de source-to-pay que utiliza IA para transformar a área de compras em uma vantagem estratégica para as organizações. Sua plataforma integra vários processos de compras, permitindo que as empresas gerenciem a colaboração com fornecedores, análise de gastos e conformidade de maneira eficiente. A JAGGAER se concentra em oferecer soluções de aquisição sustentáveis e inteligentes, que geram valor além da economia de custos em diversos setores, incluindo educação, saúde, manufatura e finanças.

Descrição

• Own a portfolio of 5–8 strategic manufacturing customers, representing some of JAGGAER's largest and most important accounts in North America. • Develop and execute multi-year account strategies focused on revenue retention, customer satisfaction, value realization, and account expansion. • Establish and maintain trusted advisor relationships with executive stakeholders, including Chief Procurement Officers, Chief Supply Chain Officers, Chief Financial Officers, and other senior business leaders. • Lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs), aligning JAGGAER solutions to customer strategic priorities and measurable business outcomes. • Identify white-space opportunities across the JAGGAER platform and develop expansion strategies that increase platform adoption and customer value. • Build and maintain comprehensive stakeholder maps, identifying decision makers, influencers, and executive sponsors across customer organizations. • Partner with Value Consulting, Customer Success, Product Management, Solution Engineering, and Support teams to drive customer outcomes and ensure a consistent customer experience. • Serve as the executive escalation point for strategic customer initiatives and business challenges. • Lead commercial negotiations, contract renewals, and expansion opportunities while protecting and growing recurring revenue. • Analyze customer spend management strategies, procurement maturity, and operational objectives to uncover opportunities for process improvement and digital transformation. • Develop account plans, opportunity strategies, and executive engagement plans using Salesforce and other internal tools. • Represent JAGGAER at customer events, industry conferences, executive briefings, and manufacturing-focused trade associations. • Support customer participation in reference programs, advisory boards, case studies, and strategic product initiatives.

🎯 Requisitos

• 10–15 years of experience in enterprise software, SaaS, account management, customer success, sales, consulting, or related customer-facing roles. • 5+ years of experience within Source-to-Pay (S2P), Procure-to-Pay (P2P), procurement technology, supply chain technology, or adjacent enterprise business applications. • Minimum 2+ years supporting manufacturing organizations, with an understanding of manufacturing procurement, supply chain, direct materials, supplier management, or operational processes. • Demonstrated success managing large enterprise or strategic accounts with annual contract values exceeding $1M+. • Proven experience engaging and influencing C-suite and senior executive stakeholders. • Strong business acumen with the ability to connect technology solutions to strategic business outcomes and measurable ROI. • Experience leading complex contract renewals, commercial negotiations, and multi-stakeholder sales cycles. • Exceptional executive communication, presentation, and relationship management skills. • Strong analytical capabilities with experience leveraging customer data and business insights to drive decision-making. • Proficiency with Salesforce, Microsoft Office, and account planning methodologies. • Bachelor's degree in Business, Supply Chain, Finance, Engineering, or a related discipline preferred.

🏖️ Benefícios

• Professional development • Paid time off