Director, Account Operations

🔥 9 horas atrás

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $100.000 - $135.000 / ano

⏰ Tempo Integral

🔴 Especialista

🧑‍💼 Executivo de Contas

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American Cancer Society

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1913

🏥 Saúde

💼 Consultoria

🍽️ Alimentos e Bebidas

Healthcare • Consulting • Food & Beverage

A American Cancer Society é uma das principais organizações de combate ao câncer, dedicada a melhorar a vida das pessoas com câncer e de suas famílias por meio de advocacy, pesquisa e apoio aos pacientes. Fundada em 1913 por voluntários, mantém-se comprometida com sua missão de acabar com o câncer como o conhecemos, para todos. A organização impacta mais de 55 milhões de vidas anualmente ao oferecer diversas oportunidades de carreira em várias disciplinas e ao manter forte foco em diversidade, equidade e inclusão. Por meio de programas como o Hope Lodge e uma linha de apoio sobre câncer 24/7, a American Cancer Society fornece suporte e informações essenciais às pessoas afetadas pelo câncer. Também é conhecida por sua atuação em políticas públicas por meio da Cancer Action Network, alcançando avanços significativos na prevenção, detecção, tratamento e sobrevivência ao câncer.

Descrição

• Provide strategic and operational leadership for Corporate Account Operations • Lead, coach, and develop a team of up to 10 Corporate Account Operations staff • Directly manage account operations for a select portfolio of high-value corporate accounts • Direct execution of corporate partner programs and account operations across the broader portfolio • Establish and monitor team processes, service standards, workflows, and performance measures • Build and maintain relationships with internal stakeholders and external corporate representatives • Resolve escalated issues and ensure successful implementation of partnership commitments • Analyze portfolio trends, operational data, and partner feedback to identify improvement opportunities • Inform leadership decisions and strengthen retention and growth strategies

🎯 Requisitos

• Bachelor's degree in business, marketing, communications, nonprofit management, or related field, or equivalent combination of education and relevant work experience (preferred) • Minimum seven years of progressive experience in corporate account management, partnership operations, program management, fundraising operations, or related business functions • Three years of people leadership experience • Direct responsibility for strategic or high-value accounts • Success leading and developing high-performing teams in a complex, matrixed environment • Ability to balance people leadership with direct ownership of strategic or high-value account operations • Strategic thinking and operational leadership skills • Ability to translate business goals into team execution plans • Ability to manage multiple priorities, lead through change, and drive consistent execution across a distributed portfolio or team • Relationship management and collaboration skills across sales, operations, and external partner groups • Analytical, problem-solving, and decision-making skills • Excellent written and verbal communication, presentation, coaching, and interpersonal skills • Knowledge of corporate partnership execution, stewardship, customer service, and organizational policies and procedures • Proficiency in computer-based applications and systems used for account management, reporting, and communication • Some travel required, including occasional in-person meetings

🏖️ Benefícios

• Generous paid time off policy • Medical benefits • Dental benefits • Retirement benefits • Wellness programs • Professional development programs to enhance staff skills