Client Experience Specialist – Night Shift

Vaga não está no LinkedIn

🕒 Outubro 15

🇵🇭 Filipinas – Remoto

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 12%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Jobs360

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2014

🛍️ Comércio Eletrônico

🎯 Recrutamento

🤝 B2B

eCommerce • Recruitment • B2B

O Jobs360 é um site de busca de empregos e recrutamento operado como uma divisão da Shore360, Inc. , focado em conectar candidatos a empregos com empregadores nas Filipinas e dar suporte ao grupo ShoreFamily. O site permite que os usuários busquem empregos por setor, façam upload de currículos, cadastrem-se para receber alertas por e-mail e leiam conteúdos de blogs voltados para empregadores sobre IA, contratação e questões do local de trabalho. O Jobs360 também promove oportunidades de carreira na ShoreFamily e fornece detalhes de contato para a Austrália e as Filipinas. Parece ter como alvo uma variedade de indústrias, incluindo TIC, marketing, contabilidade, engenharia e imóveis, e oferece serviços típicos de quadros de empregos online e empresas de recrutamento.

Descrição

• Review and process customer purchase orders and order requests accurately and within established timelines • Verify customer, product, quantity, pricing, delivery, and payment details • Enter and maintain order information and customer records in company systems • Assist with new customer account setup and maintain customer master data • Create and manage purchase orders and related documentation • Monitor open orders and follow up on outstanding requirements, changes, and cancellations • Process customer returns, RMA requests, credits, and related documentation • Maintain records of returns, credits, order adjustments, cancellations, and other transactions • Assist with credit hold administration and coordinate with Finance • Investigate and help resolve order, return, credit, and customer account discrepancies • Match customer payments against invoices and assist with payment reconciliation • Follow up with customers regarding outstanding payment information and documentation • Maintain records of payment follow-ups, account activity, and customer communications • Communicate with customers by phone and email to obtain information, provide updates, and address administrative inquiries • Coordinate with Sales, Operations, Finance, Logistics, Planning, and other internal teams • Share customer information and transaction updates with internal stakeholders • Follow up on outstanding internal actions and escalate complex issues • Prepare routine reports, spreadsheets, correspondence, and administrative summaries • Perform accurate data entry and review records for completeness and consistency • Maintain organized electronic records and supporting documentation • Identify opportunities to improve administrative accuracy, operational efficiency, and customer service • Perform other related customer service and administrative duties as required

🎯 Requisitos

• 2–4 years of experience in order management, customer service, sales administration, or a related field • Strong written and verbal communication skills • Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint • Experience with Oracle is preferred • Strong data entry, documentation, and record-keeping skills • High level of attention to detail • Ability to manage multiple tasks, prioritize workloads, and meet deadlines in a fast-paced environment • Strong problem-solving and organizational skills, particularly in handling order, payment, and account discrepancies • Ability to perform basic and advanced calculations involving whole numbers, fractions, decimals, percentages, and ratios • Ability to prepare routine reports, spreadsheets, and business correspondence accurately and clearly • Customer-focused mindset and commitment to delivering exceptional service • Ability to work the 9:30PM–6:30AM PH Time night shift

🏖️ Benefícios

• Work From Home arrangement • Day 1 HMO Coverage • Unlimited Barista Coffee all shift long • Free Parking & Shuttle • Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone • Social Passion Clubs – Photography, Dance, Fitness, Book, and Music Clubs • Engaging Monthly Events – Enjoy regular team activities, celebrations, prizes, and rewards • Referral Incentives – Get rewarded for bringing top talent to the team • Statutory Benefits – Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays • Employee Referral Incentives (Bronze)

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