Client Experience Specialist
Vaga não está no LinkedIn
🕒 Outubro 14
🇵🇭 Filipinas – Remoto
💵 ₱38.000 / mês
⏰ Tempo Integral
🟡 Pleno
🟠 Sênior
🏆 Sucesso do Cliente
👻 Score fantasma 0%
🗣️🇺🇸🇬🇧 Inglês obrigatório
De onde vem esta vaga
Publicada na página de carreiras da Magic, Inc, não em um site de vagas
Vista pela primeira vez pelo Remote Rocketship Outubro 14
Ainda aberta no site da Magic, Inc. Verificada 1 hora atrás.
Descrição
• Own a portfolio of client-assistant relationships and understand their goals, workflows, and health • Lead onboarding sessions, 30-day check-ins, and recurring follow-ups • Advocate for assistants through coaching, feedback sessions, and escalation of their needs • Identify churn risk and lead win-back conversations • Triage 30+ tickets daily with fast, personalized responses • Document every interaction in HubSpot • Partner with Operations, Finance, and Engineering on issues beyond direct scope • Manage post-sale client relationships and ensure client-assistant pairing success
🎯 Requisitos
• 3+ years of client-facing experience in customer support, account management, or retention — US clients strongly preferred • Proven track record managing multiple active relationships or accounts simultaneously without dropping threads • Fluent written and verbal English • Reliable night-shift availability (10 PM–7 AM PHT) • History of night-shift work in previous roles • Proficiency with CRM tools; HubSpot preferred • Proactive and solutions-driven approach • Zero absences during the 4-week training program, except documented medical emergencies • 80%+ required on daily assessments and mock calls to continue training
🏖️ Benefícios
• Gross package up to ₱38,000/month • Night shift (10 PM–7 AM PHT) • Full training program included • Fully remote work • Four-week training program • Product & Skills training with shadowing and live-call listening • Immersion training with live tickets and onboarding under supervision • Y Combinator- and Sequoia Capital-backed company • Remote work with a global workforce
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