Customer Service Agent

Vaga não está no LinkedIn

🕒 Julho 22

🌐 Colômbia, El Salvador – Remoto

🇨🇴 Colômbia – Remoto 🇸🇻 El Salvador – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💝 Suporte ao Cliente

👻 Score fantasma 55%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Jobsity

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2012

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

A Jobsity é uma empresa de serviços de BPO e staffing de TI nearshore que fornece desenvolvedores de software e equipes de suporte dedicados e pré-selecionados ao longo do ciclo de desenvolvimento de software. Eles oferecem soluções completas de contratação—cuidando do recrutamento, integração, folha de pagamento, equipamentos e legislação trabalhista—enquanto conectam talentos em fusos horários compatíveis de mais de 20 países da América Latina para atuar como extensões das equipes dos clientes.

Descrição

• Handle inbound customer inquiries through phone, email, chat, or other communication channels • Listen carefully to customers and identify their needs or concerns • Provide accurate, clear, and timely information about products, services, policies, or processes • Resolve customer concerns professionally and efficiently • Guide customers through troubleshooting steps or account-related processes when required • Document customer interactions and update information accurately in the appropriate systems • Follow established procedures, scripts, service guidelines, and escalation protocols • Escalate complex or sensitive cases to the appropriate team when necessary • Meet performance expectations related to quality, productivity, attendance, customer satisfaction, and response times • Maintain a positive, empathetic, and professional attitude during every customer interaction • Participate in training sessions, coaching meetings, and team activities • Protect customer information and follow all confidentiality and data-security requirements

🎯 Requisitos

• Previous experience in customer service, a contact center, BPO, hospitality, retail, or another customer-facing role is preferred • Strong verbal and written communication skills • Active listening and problem-solving abilities • Ability to communicate with empathy, patience, and professionalism • Comfortable handling a high volume of inbound customer inquiries • Ability to remain calm and solution-oriented during challenging interactions • Strong attention to detail and accurate documentation skills • Ability to follow processes while adapting to different customer needs • Comfortable using computers, CRM platforms, ticketing systems, and communication tools • Ability to work independently and collaborate effectively with a team • Reliable attendance and schedule adherence • Availability to work according to the assigned schedule, including weekends or holidays when required • English proficiency of [C1 required level] • Ability to communicate clearly and confidently with English-speaking customers • Strong listening comprehension and conversational skills • Stable high-speed internet connection • Quiet and professional workspace with minimal background noise • Computer equipment that meets the technical requirements of the position • Ability to use multiple systems and applications simultaneously

🏖️ Benefícios

• Supportive and collaborative team environment • Training and guidance to help you succeed in the role • Opportunities to strengthen your customer service and communication skills • Exposure to an international BPO and contact center environment • Opportunities for professional growth based on performance and business needs

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