Customer Success Manager, Bilingual – Spanish

🕒 2 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟢 Júnior

🏆 Sucesso do Cliente

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 11%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Keeper Security, Inc.

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2011

🔒 Cibersegurança

☁️ SaaS

🏢 Corporativo

💰 Private Equity Round - Keeper Security em 2023-05

Cybersecurity • SaaS • Enterprise

A Keeper Security, Inc. é uma empresa de cibersegurança que oferece soluções de gerenciamento de acesso privilegiado (PAM) e gerenciamento de senhas, com foco em nuvem e zero confianças. Sua plataforma KeeperPAM, gerente de segredos, gerente de privilégios de endpoint e produtos relacionados garantem credenciais, sessões e acesso remoto para empresas, MSPs e organizações do setor público usando criptografia de ponta a ponta e uma arquitetura de conhecimento zero. A Keeper opera principalmente como um provedor SaaS, enfatiza o cumprimento rigoroso de normas (FedRAMP, ISO, SOC 2, FIPS, PCI DSS, HIPAA) e é focada na prevenção de violação de dados e no gerenciamento de acesso privilegiado em ambientes de larga escala.

Descrição

• Meet or exceed sales targets within SMB Cohort • Communicate with Spanish and English speaking customers, both written and verbal • Build relationships with Senior Management and C-level contacts • Negotiate contract renewals, cross-sells and upsells • Establish business and technical goals and potential through technical and Quarterly Business Reviews • Maintain structured cadence with named customer accounts, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team, and close deals • Advise customers on best practices for securing and protecting their businesses against password-related breaches • Proactively manage assigned Keeper Security customers throughout the customer lifecycle • Operate as a Customer Success and Cyber Security advisor and stay current on industry trends • Navigate account procurement practices and negotiate licensing contracts • Resolve customer issues independently and collaboratively, including technical troubleshooting • Maintain customer engagement, adoption, and communication; conduct quarterly business reviews • Become a Keeper Security product expert and occasionally assist on Sales or Marketing calls/webinars • Drive customer advocacy through references, referrals, and case studies • Perform data-driven portfolio reviews and analysis to prioritize opportunity and risk; renew and expand contracts and meet quotas • Participate in evolving Keeper Security’s Customer Success programs and processes • Act as a subject matter expert on Keeper products and updates • Contribute to a strong team environment and ensure customer success

🎯 Requisitos

• 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles • Must be fluent, both verbal and written in Spanish and English • Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support • Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise • Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives • Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value • Energetic and self-motivated; a team player who is also a proactive and creative problem solver • Aptitude for learning software; strong with business applications • Ability to manage multiple priorities while maintaining strict attention to details; strong communication and interpersonal skills; diplomacy, tact, and poise when working through customer issues and escalations • Working knowledge of Salesforce.com • Experience working in IAM industry is a plus • Undergraduate degree preferred (BA/BS)

🏖️ Benefícios

• Medical, Dental & Vision (Inclusive of domestic partnerships) • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life • Voluntary Short/Long Term Disability Insurance • 401k (Roth/Traditional) • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) • Opportunity to grow as the organization grows

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