Field Service Specialist

🕒 Setembro 25

🏄 California – Remoto

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💵 $35 - $53 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👻 Score fantasma 0%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Kenco Group

5001 - 10000 funcionários

Fundada em 1950

💼 Consultoria

🍽️ Alimentos e Bebidas

🏥 Saúde

💰 Private equity em 2022-11

Consulting • Food & Beverage • Healthcare

O Kenco Group é um provedor de logística terceirizada (3PL) com sede nos EUA que oferece serviços integrados de cadeia de suprimentos, incluindo armazenamento e distribuição, gestão de transporte, corretagem de frete, transporte contratado dedicado, atendimento de e-commerce, soluções de manuseio de encomendas e materiais, e relatórios habilitados por automação/telemática. Com mais de 70 anos de atuação e um foco em combinar experiência legada com tecnologia moderna—análise de dados, automação e laboratórios de inovação—Kenco faz parcerias com clientes de bens de consumo embalados, varejo/e-commerce, alimentos e bebidas, ciências da vida e industrial para otimizar operações e escalar soluções logísticas. A empresa enfatiza soluções personalizadas e escaláveis, sustentabilidade e consultoria estratégica para clientes em toda a América do Norte.

Descrição

• Coordinate operational readiness activities for new site startups, including budget tracking, resource deployment planning, readiness assessments, and status reporting • Monitor startup and deployment expenditures and provide reporting, analysis, and recommendations • Facilitate technician onboarding and field-based training with Learning & Development and operational leadership • Participate in technician interviews and provide technical assessments and hiring recommendations • Evaluate technical proficiency during onboarding and provide developmental feedback and readiness assessments • Advise Operations Managers and Regional Service Managers on workforce readiness, technical gaps, process improvements, and operational efficiencies • Provide on-site technical leadership for facility startups, operational disruptions, and critical staffing needs • Serve as the technical escalation point for complex equipment, system, and operational issues • Deliver hands-on coaching, technical training, and developmental feedback to field technicians • Partner with operational leaders to assess workforce readiness, prioritize field support deployments, and improve service delivery • Build and maintain customer relationships through expert technical support • Support the Kenco Operating System through continuous improvement initiatives, audits, investigations, and safety, inventory, equipment, and operational effectiveness actions

🎯 Requisitos

• High school diploma or equivalent required • Associate degree in Industrial Maintenance, Electrical Technology, or related field preferred • 5-8 years of experience in material handling equipment service, maintenance, or related technical field • 2-4 years of supervisory or lead technician experience required • Demonstrated expertise in troubleshooting complex mechanical, electrical, and/or automated systems • Proven ability to train and mentor others in technical environments • Strong working knowledge of business systems and technology platforms • Prior experience as a trainer or lead technician preferred • Capable working with Microsoft Excel, Word, and Outlook • Capable of setting up an iPad • Certified forklift operator trainer • Expected to travel approximately 50% - 75% • Flexibility to deploy on short notice based on business needs • A passport is not required, but recommended

🏖️ Benefícios

• Medical insurance including HSA, HRA and FSA accounts • Supplemental insurance including critical illness, hospital indemnity, accidental injury • Dental Insurance • Vision Insurance • Basic Life and Supplemental Life • Short Term and Long Term Disability • Paid Parental Leave • 401(k) • Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment) • Employer Paid Holidays- 10 days

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