Service Coordinator

Vaga não está no LinkedIn

🔥 1 hora atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👻 Score fantasma 15%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Kinetico

Kinetico

2 - 10 funcionários

Fundada em 2026

💼 Consultoria

🤝 B2B

🏢 Corporativo

Consulting • B2B • Enterprise

A Kinetico é uma agência de desenvolvimento de produtos e UI/UX localizada em Pokhara, Nepal (fundada em 2022). O estúdio oferece desenvolvimento de produtos digitais de ponta a ponta — desde o conceito e MVP até aplicações web e móveis de nível empresarial — combinando design de interface intuitivo com engenharia escalável e estratégia de marca. Entre os trabalhos destacados estão um painel de análise fintech, o aplicativo móvel HealthTrack (iOS e Android) e uma suíte completa de produtos de e-commerce. A agência atende clientes em todo o mundo com cronogramas de projeto e faixas de custo fornecidas para MVP e compromissos empresariais.

Descrição

• Answer customer calls and emails and assess customer needs • Schedule product installations and service calls • Ensure Service Technician documentation is complete • Proactively contact customers about ancillary services, product sales, and service offerings • Prepare out-of-warranty letters to solicit interest in product or service upgrades • Log customer calls and email conversations in the CRM and perform to metrics • Maintain product installation and warranty information in the applicable database • Perform counter sales and assist retail-store customers with product purchases • Complete work orders after confirming pricing and sales information • Provide backup support to in-house sales and service employees • Assist Technicians to ensure satisfactory customer service • Maintain a clean and safe work and retail environment • Balance process work with proactive customer outreach and manage competing priorities • Report to the Operations Manager, Corporate Dealers, and interact with employees, customers, and outside vendors

🎯 Requisitos

• High School Diploma is required; an associate degree is preferred • 3-5 years’ experience working in a customer service-oriented role • Experience with Salesforce preferred • Must be professional, show initiative, multi-task, and work in a fast-paced environment • Strong work ethic, self-motivated, goal oriented, and above average organizational and time management skills • Ability to prioritize and flexibility to change priorities as needed • Proven customer-centric focus and understanding of customer service • Comfortable making cold calls to customers and developing leads • Strong interpersonal, written, grammar, and verbal communication skills • Experience with Microsoft Office Suite, including proficient abilities with Word and Excel • Dependable and have integrity • Knowledge of business, administrative, and clerical procedures and systems • Must be authorized to work in the United States, as employment authorization is verified for individuals hired in the United States

🏖️ Benefícios

• Opportunities to grow in a motivating environment • Equal Employment Opportunity employer • Employment authorization verification for individuals hired in the United States

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