UEM Service Manager (4673)

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Keep IT Simple

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 1988

🔒 Cibersegurança

Cybersecurity • Cloud • Consulting

A Keep IT Simple (KIS) é uma provedora de serviços e soluções de TI sediada no Vale do Silício, atendendo clientes em toda a Califórnia e além desde 1988. A empresa é especializada em oferecer expertise em cibersegurança, virtualização, soluções de cloud e consultoria para infraestruturas de rede, ajudando os clientes a navegar e resolver desafios complexos de TI. A KIS é dedicada a entregar soluções de TI abrangentes, economicamente viáveis e um atendimento ao cliente excepcional.

Descrição

• Responsible for the end-to-end service management of the Unified Endpoint Management (UEM) services. • Operates within an agile DevOps environment and ensures high-quality, secure, and cost-effective workplace mobility services across a complex matrix organization. • Coordinate, monitor, and continuously improve UEM service delivery across the full service lifecycle; • Ensure end-to-end accountability for UEM services within agile Scrum and DevOps teams, focusing on North America; • Define, monitor, and analyze service KPIs including cost, quality, capacity, business continuity, and IT security; • Ensure compliance with global IT standards, processes, and service management frameworks; • Drive continuous service improvement aligned with ITIL best practices and cost optimization; • Act as escalation and complaint manager, supporting and consulting on related projects; • Design and evolve UEM service components across the matrix organization; • Manage and steer third-party suppliers and operational service providers.

🎯 Requisitos

• Strong experience with ITIL framework and IT Service Management; • Solid understanding of SLA management, KPI governance, and NPS metrics; • Experience in provider and vendor management; • Fundamental knowledge of ServiceNow; • Knowledge of Windows OS and mobile operating systems such as iOS and Android; • Fundamental knowledge of Microsoft Intune and modern deployment approaches; • Knowledge of Microsoft 365 products and integrations; • Fluent English with ability to explain complex topics clearly. • Proven experience in IT Service Management roles within global or enterprise environments, preferably supporting workplace, mobility, or endpoint services in agile and DevOps contexts. • Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience.