Associate Director, Patient Services, Case Management

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Kyowa Kirin, Inc.- U.S.

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

💊 Farmacêutico

🧬 Biotecnologia

🏥 Saúde

Pharmaceuticals • Biotechnology • Healthcare

A Kyowa Kirin é uma empresa farmacêutica global especializada que aplica biotecnologias de ponta para descobrir e entregar medicamentos inovadores. Trabalhamos em algumas das doenças mais difíceis de tratar, onde a necessidade é alta e o potencial de impacto transformador é possível. A organização na América do Norte inclui três escritórios em Nova Jersey e Califórnia que se concentram na descoberta de medicamentos, desenvolvimento de produtos e comercialização. Juntos, trabalhamos como uma equipe colaborativa para entender as necessidades clínicas e avançar com inovações que têm um impacto profundo na vida dos pacientes. Nosso crescimento na América do Norte depende de integrantes de equipe com perfil empreendedor, dispostos a compartilhar sua expertise e ideias em um ambiente que prioriza inovação, diversidade, integridade e "wa". Cada pessoa desempenha um papel significativo na formação do nosso trabalho e nos resultados que entregamos.

Descrição

• Oversee the daily operation of Kyowa Kirin’s Patient Support Programs. • Manage day-to-day patient access and support services, focusing on internal team members and case management. • Hold the internal team accountable for key metrics, quality standards, Business Rules, SOPs, and Rules of Engagement. • Support integration of Patient Support Programs into broader business units, processes, and objectives. • Collaborate with Operational Excellence and Quality leads to deliver a consistent patient and customer experience. • Coach team members and provide feedback through case reviews and quality monitoring. • Develop communication templates, marketing materials, and Patient Services training. • Serve as a subject matter expert on Patient Services processes, systems, data flow, and patient support programs. • Execute Patient Services business objectives with operational excellence. • Oversee the performance, development, and satisfaction of internal Patient Services team members. • Collaborate with home office, field teams, Training, and internal and external Patient Services partners. • Evaluate platforms, processes, data, and Patient Support models and implement improvements. • Manage escalated cases with Hub, PAP, co-pay, and specialty pharmacy partners. • Recommend innovative strategies based on industry experience and benchmarking across products and disease states. • Hold status calls and follow up with teams and partners. • Run daily reports to support operational efficiency. • Ensure program operations comply with applicable laws, regulations, Company Policies, HIPAA, and patient privacy requirements.

🎯 Requisitos

• Bachelor’s degree or equivalent experience required. • Minimum of 7 years of experience in Patient Services in the biotech/pharmaceutical industry required. • Experience working with Specialty Pharmacies required. • Experience in rare diseases required. • Expert knowledge of case management, reimbursement landscape, patient support program strategy, operational processes, technology, and data. • Experience in team leadership, persuasion, influence, and conflict management. • Detailed understanding of Patient Services regulatory and compliance requirements, including audit and investigative processes. • Detailed understanding of the payer landscape across product types. • Ability to recruit, develop, and retain top talent. • Strong tactical and operational execution skills. • Product launch experience preferred. • Ability to identify, develop, implement, and execute operational efficiencies. • In-depth knowledge of specialty channel patient-level data. • Experience with data analysis and evaluation required. • Ability to drive operational growth and meet standard performance objectives. • Strong business acumen and fluent understanding of reimbursement process terminology required. • Proficiency in MS Office Suite. • Ability to organize, prioritize, meet deadlines, make decisions, and change course quickly. • Strong interpersonal and communication skills and strong work ethic. • Detail orientation and excellent follow-through. • Ability to handle ambiguity in a dynamic, fast-paced, high-growth environment. • Passion for personal learning and development. • Cultural sensitivity and ability to develop consensus within a multinational organization. • Up to 25% domestic and international travel required.

🏖️ Benefícios

• Medical, Dental & Vision Insurance • Basic and Voluntary Life and AD&D Insurance • Short- and Long-Term Disability Insurance • Flexible Spending Accounts • Health Savings Account • Business Travel Insurance • Employee Assistance Programs • Pet Insurance • Retirement Savings 401k with company match • Well-Being and Work-Life Programs Including Gympass, Nutrition Counseling, Volunteer Time Off, Flexible Work Arrangements, Parental Leave, Adoption Assistance, and TouchCare Insurance & Billing Support • Generous Paid Time Off, Sick Time, & Paid Holidays • Perks and Discounts with Tickets at Work and LifeMart • Reward & Recognition Programs • Career Development and Training