Technical Solutions Manager

🕒 Agosto 26

🇨🇦 Canadá – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

👻 Score fantasma 10%

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Laivly

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🤖 Inteligência Artificial

☁️ SaaS

🏢 Corporativo

Artificial Intelligence • SaaS • Enterprise

A Laivly é uma empresa que fornece soluções colaborativas de IA para centrais de atendimento, capacitando agentes de serviço ao cliente por meio de ferramentas de automação e suporte. Seu principal produto, um robô colaborativo chamado Sidd, integra-se perfeitamente com as pilhas de tecnologia existentes para aumentar a eficiência, precisão e satisfação do cliente. As soluções da Laivly oferecem transcrição em tempo real, resumos de chamadas e suporte orientado por IA em vários canais de comunicação, como e-mail, chat, SMS e redes sociais, sem a necessidade de reprojeto da plataforma. A empresa foca no uso ético da IA, garantindo que sua tecnologia respeite os direitos e a privacidade dos usuários enquanto oferece melhorias mensuráveis no desempenho das centrais de atendimento.

Descrição

• Own end-to-end technical delivery across a client portfolio, from discovery and solution design through implementation, launch, optimization, and close • Partner with Sales, Customer Success, Configuration, User Success, Product, Engineering, and subject-matter experts to understand client needs and define measurable outcomes • Lead technical discovery by analyzing client workflows, requirements, systems, data, constraints, and operational goals • Translate business requirements into solution designs, implementation plans, user acceptance criteria, and success metrics • Develop and maintain roadmaps and workplans covering objectives, deliverables, owners, dependencies, timelines, risks, decisions, and success criteria • Create and present recommendations and business cases explaining approach, expected impact, delivery requirements, and trade-offs • Lead solution reviews, working sessions, and technical discussions • Manage scope and stakeholder communication by tracking progress, milestones, risks, open questions, actions, and requirement changes • Surface risks, resolve blockers, and challenge approaches that could compromise quality, timelines, adoption, or outcomes • Support configuration, testing, validation, and user adoption to ensure launch readiness • Monitor post-launch performance and adoption using data and feedback to guide optimization and confirm value • Capture lessons learned, reusable assets, and client insights to improve implementations, product development, capabilities, and scalable delivery practices • Contribute to accountability, collaboration, continuous improvement, and high-quality client delivery across Enterprise Solutions

🎯 Requisitos

• 3-5+ years of experience in technical solutions, SaaS or AI implementation, technical account management, solutions consulting, business analysis, product management, engineering, or a similarly complex delivery role • Ability to take an ambiguous business problem, understand technical and operational constraints, and turn it into a practical solution plan • Ability to communicate complex ideas clearly and credibly to clients, executives, engineers, and operational teams • Thorough preparation and ability to develop informed recommendations quickly • Proactive and highly accountable approach • Ability to make sound decisions under pressure and know when to move forward, escalate, or bring in additional expertise • Comfort challenging client and internal decisions when they put solution quality, delivery, or business outcomes at risk • Ability to learn unfamiliar technology quickly and seek guidance from subject-matter experts • Hands-on experience using AI tools in work • Strong interest in LLMs, AI agents, automation, and emerging customer-service technology • Strategic thinking, strong execution, and attention to detail • Ability to work in startup environments with changing priorities and evolving processes • Experience with contact centres, enterprise SaaS, pre-sales, APIs, workflow design, or customer success is an asset

🏖️ Benefícios

• Remote work • Flexible environment • Career growth opportunities • Opportunity to collaborate with a creative, diverse, and passionate team • Opportunity to work on innovative AI, machine learning, and digital automation technology • Equal employment opportunity • Disability accommodation throughout the application process