Technology Transformation Manager

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🕒 6 dias atrás

🧀 Wisconsin – Remoto

🧀 Wisconsin – Remote

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Lakeland Care

SiteLinkedInTodas as Vagas

201 - 500 funcionários

⚕️ Seguro de Saúde

🤝 Sem Fins Lucrativos

🧘 Bem-estar

Healthcare Insurance • Non-profit • Wellness

Lakeland Care é um provedor líder de serviços de apoio e coordenação de cuidados para idosos e adultos com deficiência, atuando principalmente através do programa Family Care de Wisconsin. Oferece programas como Serviços Family Care e Serviços Tribal Care, focados em cuidados e suporte de longo prazo para idosos e pessoas com deficiência, incluindo serviços específicos para as Tribos Indígenas Americanas de Wisconsin. Lakeland Care também opera o Lakeland Care Plus, oferecendo treinamentos, consultorias, coaching e serviços de tecnologia da informação. A organização enfatiza o cuidado cultural e o bem-estar dos funcionários, sendo reconhecida com múltiplos prêmios de ambiente de trabalho. Lakeland Care opera com a missão de construir vidas melhores através de um cuidado compassivo e coordenado.

Descrição

• Lead LC Plus’s innovation and digital transformation practice, connecting technology to organizational strategic needs and driving it to deliver measurable outcomes across clients of varying sizes and maturity levels • Operate as the accountable owner for outcomes across the team’s practice areas, setting priorities, ensuring deliverable quality, and coaching team performance while stepping in hands-on when needed • Drive operational delivery of strategic transformation engagements, partnering with executive sponsors while owning day-to-day execution • Own end-to-end delivery of strategic transformation engagements and distribute execution clearly across the team while retaining outcome ownership and ensure governance, documentation, and audit readiness across all work products • Apply recognized project management discipline (ITIL, PRINCE2, Agile, PMI-aligned) to ensure structured, timely, and outcome-oriented delivery • Coordinate IT governance and audit support activities, including evidence management, audit readiness, and regulatory reporting • Translate executive direction and client business problems into practical, technology-enabled solutions • Assess solution options, including build versus buy considerations, in collaboration with stakeholders • Contribute to vendor selection through comparative analysis, including build vs. buy decisions, and present clear recommendations to decision-makers • Evaluate emerging platforms with a balanced lens and distinguish durable innovation from passing hype • Stay ahead of emerging modern workplace technologies, including Microsoft 365, Power Platform, and Copilot, to inform strategic direction • Maintain current technology intelligence and serve as a trusted advisor, evaluating tool-to-strategy fit and guiding clients on what to adopt, defer, or avoid • Oversee modern workplace technology across its primary areas, including Microsoft 365 and SharePoint, Power Platform, Microsoft Copilot, and Copilot Agents • Stay ahead of adjacent and emerging platforms that contribute to the modern workplace ecosystem • Weave customer service excellence and cybersecurity awareness into every engagement as foundational expectations and shape internal innovation into repeatable, scalable service offerings that can be consistently delivered across clients • Lead end-user adoption and training efforts, ensuring solutions are implemented with a strong focus on the human experience • Partner with clients to translate their strategic objectives into transformation roadmaps, moving from current state through adoption of transformative technology • Align all initiatives with LC Plus’s mission and client strategic priorities, ensuring technology investments support broader organizational goals • Carry LC Plus’s mission to strengthen organizations that strengthen our communities

🎯 Requisitos

• Bachelor’s degree in Information Technology, Computer Science, Business or related field, or equivalent combination of formal education and experience preferred • Minimum of 7 years of progressive IT experience including service desk or operations exposure (ticket-queue credibility), project management, and solution delivery with demonstrated project management experience • Working knowledge of recognized frameworks such as ITIL, PRINCE2, Agile, or PMI-aligned practice • Hands-on fluency with modern workplace technologies, including Microsoft 365, SharePoint, Power Platform, and Microsoft Copilot (including Copilot Studio and agents), with awareness of emerging platforms • Strong personal interest in AI, actively exploring practical applications beyond formal engagements • Experience advising on vendor selection, including comparative analysis, build vs. buy decisions, and presenting recommendations to stakeholders • Proven ability to lead end-user adoption and change management, including training, communications, and creation of enablement resources that drive user adoption • Experience leading or supervising technical professionals, preferably within an MSP or consulting environment • Familiarity with IT governance, audit support, and compliance frameworks (e.g., HIPAA, HITRUST, SOC 2), with a strong cybersecurity awareness • Strong customer service orientation with the ability to communicate effectively across executive, technical, and frontline audiences • Demonstrated ability to operate at the intersection of people and technology, with a focus on adoption as a human-centered challenge • Current driver’s license, acceptable driving record and proof of adequate insurance required.

🏖️ Benefícios

• Customer service excellence • Cybersecurity awareness • High standards for delivery quality • Operational reliability • Continuous improvement across practice areas