Senior Clinical Customer Success Manager, iQueue for Inpatient Flow

🕒 Junho 25

🐻 Alaska, Arizona, +31 estados a mais – Remoto

🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $120.000 - $150.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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LeanTaaS

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2015

🏥 Saúde

💼 Consultoria

📦 Logística

💰 $130.000.000 Series D em 2020-12

Healthcare • Consulting • Logistics

LeanTaaS é uma empresa que ajuda hospitais e provedores de serviços ambulatoriais a otimizar sua capacidade e operações por meio de IA, aprendizado de máquina e análise preditiva. Ao aproveitar essas tecnologias, a LeanTaaS permite que as organizações de saúde maximizem a capacidade, melhorem o ROI e aprimorem a experiência do paciente sem a necessidade de mais capital ou equipe. Suas soluções se concentram em áreas como salas de operação, centros de infusão e fluxo de pacientes internados, com o objetivo de agilizar o fluxo de pacientes, otimizar a utilização da equipe e reduzir o esgotamento do pessoal. A empresa também oferece 'Transformação como Serviço' para garantir a implementação bem-sucedida e o gerenciamento de mudanças em ambientes de saúde. Sua suíte de soluções iQueue é baseada em nuvem, fornecendo insights em tempo real e ferramentas de previsão para melhorar o agendamento, o gerenciamento de capacidade e a tomada de decisões, beneficiando ultimamente pacientes, provedores e a linha de fundo do sistema de saúde.

Descrição

• Partner with health systems to support clinically driven workflow transformation initiatives that improve patient progression, care coordination, and the overall patient care experience • Serve as a trusted clinical advisor and subject matter expert to both internal and external stakeholders, including nursing leadership, case management, utilization management, physician teams, interdisciplinary care teams, and cross-functional internal partners • Lead customer engagements focused on evaluating and optimizing technology-enabled clinical workflows, interdisciplinary collaboration, patient progression practices, and care coordination processes • Support customers in identifying and addressing clinical workflow barriers that impact patient throughput, discharge planning, and continuity of care • Collaborate with customer stakeholders to support adoption of standardized clinical workflows, escalation pathways, and best practices across acute care settings • Provide clinical guidance and workflow expertise to support organizational change management and user adoption initiatives • Partner with internal teams to ensure customer feedback, clinical workflow insights, and frontline challenges are incorporated into ongoing process and solution improvements • Facilitate ongoing customer discussions and workflow reviews to evaluate clinical adoption, customer goals, and opportunities for continued improvement • Build strong relationships with clinical stakeholders and support long-term partnerships through collaboration, education, and trusted clinical engagement • Contribute to the development of clinical best practices, customer education resources, and technology-enabled workflow strategies that support improved care coordination, patient progression, and healthcare delivery outcomes • Promote a culture of continuous improvement focused on enhancing patient care delivery, interdisciplinary collaboration, and measurable customer outcomes

🎯 Requisitos

• RN license and Bachelor of Science in Nursing (BSN) required • 7+ years of experience (inpatient preferred), with a proven track record of growing into larger clinical and leadership roles • A deep understanding of acute care hospital operations, from managing interdisciplinary workflows and patient progression to tackling the everyday challenges of healthcare delivery • A data-driven mindset, with fluency in healthcare data analysis and performance metrics to guide smart, evidence-based decisions • Experience collaborating with interdisciplinary teams including nursing leadership, physician teams, case management, utilization management, and operational stakeholders • Experience working with healthcare technology, analytics, or workflow optimization platforms • An articulate communicator and skilled relationship builder who can confidently present ideas and guide teams through operational change • Skilled at analyzing workflow challenges and leading process improvement efforts within complex clinical settings • Experience working with EHR systems such as Epic, Cerner, or similar platforms • Excellent organizational skills with the ability to manage multiple customer priorities and initiatives simultaneously • Passion for improving healthcare delivery, patient outcomes, and operational efficiency through collaboration, workflow transformation, and technology • Willingness to travel 25–50%

🏖️ Benefícios

• Competitive compensation package that includes base salary, target bonus, and stock options • 401(k) Match • Comprehensive healthcare benefits • Generous Paid Time Off and Parental Leave • Monthly reimbursement for Skill Building • Monthly reimbursement for Wellness, Transportation, and/or Home Office • Education Reimbursement for select courses/programs