Legal Tech Customer Success Consultant – JD Preferred

🕒 Julho 2

🌵 Arizona, Idaho, +3 estados a mais – Remoto

🌵 Arizona – Remote 🥔 Idaho – Remote 🦬 Montana – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $53.900 - $89.800 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

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LexisNexis

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1970

⚖️ Jurídico

💼 Consultoria

🏥 Saúde

💰 Corporate Round em 2021-06

Legal • Consulting • Healthcare

A LexisNexis é um fornecedor de soluções profissionais sob medida para escritórios de advocacia, corporações, agências governamentais e instituições acadêmicas. Oferece soluções jurídicas, notícias e insights de negócios. A LexisNexis também fornece soluções de risco para empresas e agências governamentais, com foco em análise de dados para conformidade, aquisição de clientes, detecção de fraudes, resultados em saúde, soluções de identidade, investigações, gestão de recebíveis, decisões de risco e otimização de fluxos de trabalho. Como parte do Grupo RELX, a LexisNexis está comprometida em aprimorar a experiência digital por meio de dados e análises.

Descrição

• Support a portfolio of Large Law Accounts by helping drive adoption, engagement, customer value, retention, and usage growth across branch offices and distributed user groups. • Build trusted relationships with customer contacts and serve as a responsive resource for workflow guidance, adoption support, and product engagement. • Assist in the execution of customer success plans aligned to firm goals, legal workflows, business priorities, and broader account strategies. • Help legal professionals incorporate LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily legal work through targeted outreach and practical adoption support. • Partner with Customer Success Managers, Client Managers, Sales, Product, Marketing, and Enablement to coordinate customer engagement, support account planning, and identify risks or opportunities. • Use customer health, engagement, usage data, and customer feedback to identify adoption trends, surface barriers, and recommend next steps that support retention and growth.

🎯 Requisitos

• Experience working with law firms, legal professionals, legal research, or legal technology. • Early career experience in customer success, account support, client services, consulting, legal technology, legal practice, enterprise software, training, or solution adoption. • Interest in large law firm workflows, stakeholder dynamics, and the role of AI in legal research, drafting, summarization, and productivity transformation. • Ability to build strong customer relationships and communicate clearly with legal professionals to support value-based engagement. • Strong organizational skills with attention to detail, follow-through, and the ability to coordinate multiple priorities. • Familiarity with CRM, customer success, enablement, analytics, or AI-powered tools such as Salesforce, Gong, Seismic, Tableau, or similar platforms.

🏖️ Benefícios

• Wellbeing initiatives • Shared parental leave • Study assistance • Sabbaticals