Legal Tech Customer Success Consultant – JD Preferred

🕒 Julho 2

🌵 Arizona, Idaho, +3 estados a mais – Remoto

🌵 Arizona – Remote 🥔 Idaho – Remote 🦬 Montana – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $53.900 - $89.800 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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RELX

SiteLinkedInTodas as Vagas

10.000+ funcionários

💼 Consultoria

🏥 Saúde

🛡️ Seguros

Consulting • Healthcare • Insurance

A RELX é uma fornecedora global de análises baseadas em informações e ferramentas de decisão para clientes profissionais e empresariais. A empresa se concentra em permitir que seus clientes tomem decisões melhores, melhorem resultados e aumentem a produtividade aproveitando a tecnologia avançada e os dados. A RELX atende diversos setores, incluindo Risco, Científico, Técnico & Médico, Jurídico e Exposições, oferecendo informações especializadas e ferramentas analíticas que facilitam a tomada de decisões críticas. A empresa está comprometida com a responsabilidade corporativa e em oferecer benefícios à sociedade por meio de seus produtos, contribuindo para o avanço científico, justiça legal e transações de mercado eficazes.

Descrição

• Support a portfolio of Large Law Accounts by helping drive adoption, engagement, customer value, retention, and usage growth across branch offices and distributed user groups. • Build trusted relationships with customer contacts and serve as a responsive resource for workflow guidance, adoption support, and product engagement. • Assist in the execution of customer success plans aligned to firm goals, legal workflows, business priorities, and broader account strategies. • Help legal professionals incorporate LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily legal work through targeted outreach and practical adoption support. • Partner with Customer Success Managers, Client Managers, Sales, Product, Marketing, and Enablement to coordinate customer engagement, support account planning, and identify risks or opportunities. • Use customer health, engagement, usage data, and customer feedback to identify adoption trends, surface barriers, and recommend next steps that support retention and growth.

🎯 Requisitos

• Experience working with law firms, legal professionals, legal research, or legal technology. • Early career experience in customer success, account support, client services, consulting, legal technology, legal practice, enterprise software, training, or solution adoption. • Interest in large law firm workflows, stakeholder dynamics, and the role of AI in legal research, drafting, summarization, and productivity transformation. • Ability to build strong customer relationships and communicate clearly with legal professionals to support value-based engagement. • Strong organizational skills with attention to detail, follow-through, and the ability to coordinate multiple priorities. • Familiarity with CRM, customer success, enablement, analytics, or AI-powered tools such as Salesforce, Gong, Seismic, Tableau, or similar platforms.

🏖️ Benefícios

• Health and wellness initiatives • Shared parental leave • Study assistance • Sabbaticals • Flexible working hours