Customer Success Account Manager

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LightBox

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2019

🏠 Imobiliário

☁️ SaaS

🤝 B2B

Real Estate • SaaS • B2B

A LightBox é fornecedora de dados integrados de propriedades, inteligência de localização e produtos de software para o mercado de imóveis comerciais. A empresa agrega conjuntos de dados autorizados sobre propriedades e informações espaciais (lotes, posse, contorno de edifícios, geocodificação, zoneamento, histórico de transações, dados de riscos e ambientais) e os entrega por meio de plataformas (LightBox Vision/antigo LandVision), APIs, entrega de dados em massa e serviços profissionais. As ofertas da LightBox apoiam fluxos de trabalho do mercado imobiliário comercial (CRE) em diligência prévia, avaliação, mercados de capitais, empréstimos, marketing/RCM, CRM (ClientLook) e casos de uso governamentais — atendendo principalmente profissionais de CRE institucionais, desenvolvedores, credores e agências governamentais.

Descrição

• Manage assigned client accounts and the full product lifecycle from initial order through upsell/cross-sell, production, delivery, and invoicing • Manage high volumes of client phone calls and emails and execute contact strategies • Build customer relationships, maintain client satisfaction, meet revenue targets, and ensure contractual SLA compliance • Develop product expertise, resolve customer issues, support escalated cases, review orders, monitor inquiries, set up users, conduct training, and provide technical support • Maintain detailed customer interaction and transaction records in Salesforce and use CRM reporting to guide outreach and revenue objectives • Identify and demonstrate additional products using a consultative sales approach • Research and resolve project risks and issues, escalate when necessary, and respond to RFQs and pricing inquiries • Cultivate opportunities to introduce new products and services, collaborating with sales and product experts to support retention and growth • Monitor industry trends and growth sectors and attend local events, tradeshows, and conferences • Help develop and refine processes and systems, document critical processes, and support cross-training

🎯 Requisitos

• College degree in business, communications, or a related field is preferred • High school diploma with at least 2 years of successful telemarketing, sales, or client relationship management experience will be considered • Prior experience in a customer-facing or customer relationship management role • Experience using technology and web-based software • Basic PC and keyboarding skills • Microsoft Suite proficiency is desired • Prior Salesforce.com and WebEx experience is beneficial • High accountability, responsibility, and results orientation • Excellent verbal, written, communication, analytical, and problem-solving skills • Natural interpersonal skills and ability to build relationships • Professional and positive attitude • Ability to handle rejection and maintain a positive outlook • Ability to work independently and within a fast-paced, deadline-driven team environment • Adaptability and willingness to shift priorities and support others • Knowledge of commercial real estate, due diligence, and/or the lender market is desired