Licensing Operations Manager

🕒 Junho 2

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LighthouseAI

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2023

📋 Conformidade

⚕️ Seguro de Saúde

💊 Farmacêutico

Compliance • Healthcare Insurance • Pharmaceuticals

LighthouseAI é uma plataforma dinâmica especializada em serviços de gerenciamento de compliance, voltados para a cadeia de suprimentos farmacêutica. Oferece soluções de gerenciamento de inteligência que auxiliam as empresas a se manterem informadas sobre requisitos de licenciamento estadual, mudanças regulatórias e documentos de compliance necessários. Com uma equipe de veteranos do setor, incluindo advogados licenciados e ex-gerentes de compliance, a LighthouseAI oferece suporte personalizado e eficiência para seus clientes, garantindo que cumpram prazos de compliance e gerenciem seus requisitos de forma eficaz.

Descrição

• Lead, coach, and develop a pod team consisting of 2-3 PMs and 2-3 Application Specialists. • Serve as the primary escalation point for pod team members on complex licensing issues, client conflicts, and regulatory questions. • Oversee the licensing portfolios of all clients assigned to the pod. • Perform first-pass quality review on all licensing applications completed by the pod's Application Specialists. • Monitor pod-level metrics including application turnaround times, deficiency rates, client satisfaction, and QA first-pass accuracy. • Report pod performance to the Director of Professional Services on a regular cadence.

🎯 Requisitos

• 5+ years of experience in state licensing project management within pharmaceutical supply chain, cannabis, or a similarly regulated industry. • Demonstrated ability to manage complex client portfolios with multiple concurrent licensing activities. • Strong working knowledge of state licensing regulatory requirements, application processes, and board interactions. • Experience reviewing and quality-checking licensing applications for accuracy and completeness. • Excellent written and verbal communication skills; ability to manage senior client relationships with confidence and professionalism. • Proficiency in Microsoft Office Suite and licensing/project management software platforms. • Prior experience in a team lead, senior, or mentorship role with responsibility for guiding junior staff (preferred). • Familiarity with QA review processes or compliance documentation standards (preferred).

🏖️ Benefícios

• Professional development • Team Leadership & Development • Client Portfolio Management • Licensing Operations & Quality • Performance & Reporting