VP, Relationship Management

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🕒 Maio 20

🔔 Pennsylvania – Remoto

🔔 Pennsylvania – Remote

💵 $161.000 - $292.800 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Vice-presidente

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Lincoln Financial

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1905

💸 Finanças

👥 RH Tech

Finance • HR Tech • Insurance

A Lincoln Financial é uma organização dedicada a proteger a privacidade e segurança de seus candidatos a emprego. Ela informa ativamente os candidatos sobre possíveis golpes de recrutamento e descreve seus procedimentos de contratação robustos, deixando claro que não solicita informações pessoais sensíveis durante o processo de aplicação. A empresa oferece uma gama diversificada de oportunidades de carreira em vários campos, incluindo atuária, finanças, jurídico e atendimento ao cliente, e está comprometida em manter igualdade de oportunidades de emprego.

Descrição

• Lead an integrated Relationship Management + Account Management model that delivers a seamless, high-quality client experience • Own the end-to-end client experience, integrating strategic relationship management with disciplined account management execution across Mid/Large segment • Drive client satisfaction, retention and profitable growth through proactive engagement and execution of service model • Identify and implement process improvements that enhance efficiency, scalability, and service quality • Recruit, develop, and retain top talent across the organization; create a culture of accountability, collaboration, and continuous improvement • Lead and develop Relationship Management organization to deliver high-impact client engagement, anticipating needs, addressing complex challenges, and consistently identifying opportunities to deepen partnerships and expand solutions • Drive team performance by ensuring Account Management organization executes with consistency, responsiveness, and quality across daily service, issue resolution, and client deliverables

🎯 Requisitos

• 12+ years of experience in relationship management that aligns with the responsibilities of the role • 5+ years of management, strategy, and influencing senior management/critical stakeholders experience • 4 year/Bachelors degree or equivalent work experience (4 years of experience in lieu of Bachelors) • Strong working knowledge of retirement plan administration • Demonstrated ability to successfully hire, retain, develop and coach staff via a culture of real-time performance feedback, with ability to build both technical and leadership skills • Demonstrated strong relationship management skills with internal clients (e.g. senior/executive management, peers and colleagues); proven ability to develop creative and collaborative approaches • FINRA S6, S63, life and health licenses required within 90 days, preferred upon hire • Ability to travel 30%

🏖️ Benefícios

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes • Leadership development and virtual training opportunities • PTO/parental leave • Competitive 401K and employee benefits • Free financial counseling, health coaching and employee assistance program • Tuition assistance program • Work arrangements that work for you • Effective productivity/technology tools and training