Solutions Architect

🕒 Outubro 29

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

👻 Score fantasma 12%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 12 dias.
• As vagas desta empresa costumam ser preenchidas em 73 dias.
• Sem salário divulgado.

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ListEngage

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2004

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

A ListEngage é um parceiro Full Stack exclusivo da Salesforce Marketing Cloud que foca em impulsionar a transformação digital através de personalização orientada por dados, integrações de IA e experiências aprimoradas do cliente. Com mais de 20 anos de experiência, a ListEngage ajuda empresas a otimizarem o uso das tecnologias Salesforce em diversas nuvens, incluindo Marketing Cloud, Service Cloud e Data Cloud, para alcançar metas de marketing ambiciosas e um engajamento mais profundo dos clientes.

Descrição

• Design, develop, test, and deploy autonomous AI agents using Salesforce Agentforce across Salesforce clouds • Build and configure custom Agent Actions using Flows, Apex, Prompt Templates, and MuleSoft APIs • Design and implement agent topics, instructions, and guardrails to ensure accurate and safe agent responses • Create proof of concepts to evaluate agent feasibility and demonstrate business value before full implementation • Develop custom Prompt Templates and engineer system prompts for optimal agent performance • Integrate agents with Data Cloud, external systems, and third-party LLMs using MuleSoft or APIs • Implement agent security, including Einstein Trust Layer configuration and data masking • Perform unit testing and simulation testing, and support user acceptance testing • Monitor agent performance analytics and continuously optimize based on conversation metrics • Troubleshoot and resolve issues related to agent responses, actions, and integrations

🎯 Requisitos

• 3+ years of development and configuration experience within Salesforce Platform • Hands-on experience building and deploying Agentforce agents in production environments • Expertise in Salesforce Flow, including autonomous mode flows, and Apex for custom agent actions • Experience with API development and integration, including designing and consuming RESTful APIs via MuleSoft or native Salesforce • Proficiency in prompt engineering and working with Large Language Models (GPT-4, Claude, etc.) • Experience with Data Cloud or similar customer data platforms • Knowledge of programming languages such as JavaScript, Python, and/or Apex • Understanding of AI/ML concepts, retrieval-augmented generation (RAG), and grounding techniques • Experience with agent testing methodologies and conversation design principles • Required Salesforce Administrator certification • Required AgentBlazer Champion certification • Required Platform Developer I certification • Deep understanding of Agentforce architecture, Agent Builder, and the Atlas Reasoning Engine • Ability to design conversational AI experiences with appropriate agent tone, personality, and guardrails • Strong prompt engineering skills with ability to iterate and optimize agent instructions • Knowledge of Einstein Trust Layer, data security, and compliance requirements for AI agents • Experience with agent performance monitoring, A/B testing, and continuous improvement • Ability to translate business requirements into agent capabilities and action plans • Strong understanding of when to use agents vs. traditional automation, including Flows and Apex • Familiarity with multi-agent orchestration and handoff patterns • Knowledge of Salesforce metadata deployment, including DevOps, change sets, or CI/CD pipelines • Excellent problem-solving skills and ability to debug complex agent behaviors • Strong communication skills to explain agent capabilities and limitations to non-technical stakeholders

🏖️ Benefícios

• Competitive salary and performance-based incentives • Comprehensive benefits package, including health, dental, and vision insurance • Opportunities for professional development and career growth • A collaborative and inclusive work environment • 100% remote work arrangements (minimal travel may be required per client need)

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