Customer Service Lead – Phone Sales

🕒 5 dias atrás

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Living in a Bubble

SiteLinkedInTodas as Vagas

1 - 10 funcionários

🛍️ Comércio Eletrônico

🛒 Varejo

eCommerce • Retail

Living in a Bubble é uma marca australiana de venda direta ao consumidor que projeta e vende acessórios para campers e motorhomes através de uma loja online. A empresa oferece produtos como telas magnéticas contra insetos, coberturas isolantes para janelas, organizadores de armazenagem, conjuntos de panelas e aspiradores sem fio portáteis, todos desenvolvidos para a vida em vans e pequenos espaços móveis. A Living in a Bubble se posiciona como uma marca de estilo de vida para entusiastas de vans, enfatizando materiais de qualidade, fácil instalação e uma comunicação voltada para a comunidade.

Descrição

• This is a phone-first management role, and it has three parts. You need to be strong in all of them. • You are the person over the phone. You handle our highest-value customer conversations. • You lead the customer service function. You manage our Customer Service Specialist, set the standards, run quality reviews and lift performance. • You build the systems. You own how customer service runs here — the SOPs, the macros, the tagging, the reporting, the quality bar — and you report on it directly to a co-founder. • You will work independently and be fully accountable for this area. • Manage, coach and set standards for the Customer Service Specialist. • Run quality reviews on calls and messages, and give direct, useful feedback. • Own the training and onboarding material for the customer service area. • Own the SOPs, macros, tagging structure and knowledge base. • Reduce avoidable contact volume. • Resolve faults, replacements and refunds fairly and within agreed limits. • Spot recurring problems, escalate them with evidence, and push for the fix at the source. • Report performance, trends and customer insight to the co-founder on a regular cadence. • Bring the voice of the customer into product and operations decisions. • Flag what is breaking before it breaks.

🎯 Requisitos

• Excellent, clear spoken English, easily understood by Australian and US customers. This is non-negotiable. • Minimum 3 years of phone-based customer service or sales as your primary role — not occasional calls alongside email. Expect a live phone assessment during hiring. • A real track record selling or retaining customers on the phone, against a target you were accountable for. Higher-value or considered-purchase selling is preferred over high-volume transactional calling. • People management experience — you have managed, coached and developed at least one team member, and can tell us what they became under you. • Experience serving Australian or Western customers — Australian-facing accounts in BPO, banking, telco or airlines are a strong signal. • Customer support or sales experience • Experience improving a customer service function, not just working within one. • Gorgias, or any comparable helpdesk. • Asana, Slack. Shopify.

🏖️ Benefícios

• A full-time remote role with a stable, long-term team • Real ownership of an area, reporting directly to a co-founder • Paid training and onboarding, including product and systems training • Support for further training or certification relevant to the role • After your 6-month probation: 13th month pay; HMO (PHP 200,000 coverage); Paid Leave; Vacation leave; seasonal performance bonuses