Senior Customer Service and Phone Specialist, AU/US

🔥 6 horas atrás

🇵🇭 Filipinas – Remoto

⏳ Contrato/Temporário

🟠 Sênior

💝 Suporte ao Cliente

👻 Score fantasma 12%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Living in a Bubble

SiteLinkedInTodas as Vagas

1 - 10 funcionários

🛍️ Comércio Eletrônico

🛒 Varejo

eCommerce • Retail

Living in a Bubble é uma marca australiana de venda direta ao consumidor que projeta e vende acessórios para campers e motorhomes através de uma loja online. A empresa oferece produtos como telas magnéticas contra insetos, coberturas isolantes para janelas, organizadores de armazenagem, conjuntos de panelas e aspiradores sem fio portáteis, todos desenvolvidos para a vida em vans e pequenos espaços móveis. A Living in a Bubble se posiciona como uma marca de estilo de vida para entusiastas de vans, enfatizando materiais de qualidade, fácil instalação e uma comunicação voltada para a comunidade.

Descrição

• Return calls and voicemails quickly, within 5 minutes during business hours. • Answer “will it fit my van?” using the fitment guide: ask the right questions, check, then answer with confidence. • Help customers choose the right products and bundles, take orders over the phone and follow up quotes. • Explain how products work and how to install them, before and after purchase. • Reply to emails, chat and social messages in a warm, plain and personal tone. • Handle order updates, returns, replacements and delivery issues within policies and approval limits. • Keep SOPs, reply templates and the fitment guide up to date as products and rules change. • Spot recurring problems, raise them with evidence, and push for fixes. • Track response time, customer satisfaction and phone orders, and send a short weekly update to the co-founder. • Review a sample of team replies each week and share feedback. • Share customer feedback with product and operations teams.

🎯 Requisitos

• Excellent spoken English, easily understood by Australian and US customers, and comfortable with strong Australian accents. This is non-negotiable. Expect a live phone assessment. • Excellent written English. You will write as much as you speak. • At least 3 years in a phone-based customer service or sales role as your main job, not occasional calls alongside email. • A track record of phone sales or retention against a target. • High attention to detail. • You learn technical products quickly • Experience on Australian-facing accounts (BPO, telco, banking, airlines or retail) strongly preferred. • Experience with e-commerce or considered purchases, where customers ask a lot of questions before they buy, strongly preferred. • Interest in vehicles, makes, etc. nice to have. • Gorgias or a similar helpdesk, Shopify, Asana and Slack nice to have. • Remote, based in the Philippines. • Full time, 40 hours a week. • Monday to Friday, 8:00am to 5:00pm Brisbane time (6:00am to 3:00pm Philippine time), with a one hour break. • During work hours you reply on Slack within 10 minutes. • Start date: early January 2027.

🏖️ Benefícios

• A full-time remote role with a stable, long-term team. • A clear path to Customer Service Lead, with a pay review when you step up. • Day shift, Monday to Friday. No nights shifts • A direct line to our co-founder and real ownership of the customer phone experience. • Paid training and onboarding, with product samples sent to you • After your 6 month probation: 13th month pay; HMO; paid leave; vacation leave; seasonal performance bonuses.

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