Director, Global Account Management

🕒 Abril 28

🌽 Illinois – Remoto

🌽 Illinois – Remote

💵 $170.000 - $200.000 / ano

⏰ Tempo Integral

🔴 Especialista

💰 Gerente de Contas

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Loadsmart

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

🚗 Transporte

☁️ SaaS

🤖 Inteligência Artificial

💰 $200.000.000 Series D em 2022-02

Transport • SaaS • Artificial Intelligence

A Loadsmart é uma empresa especializada em oferecer soluções avançadas de frete e logística. A empresa disponibiliza uma gama de serviços, incluindo transporte gerenciado, planejamento e execução de fretes, além de capacidades de transporte multimodal como FTL, LTL, PTL e drayage (transporte de curta distância). A Loadsmart utiliza tecnologia e inteligência artificial por meio de ferramentas como ShipperGuide TMS e FreightIntel AI para otimizar operações de frete, reduzir custos e aumentar a eficiência. Suas soluções incluem um robusto Sistema de Gerenciamento de Transporte (TMS), software de agendamento de docas (dock scheduling) e ferramentas de visibilidade para pátios e ativos. A Loadsmart também oferece serviços de corretagem digital e ferramentas para otimizar redes de transportadoras e operações de frota. A empresa está comprometida em transformar a logística por meio de tecnologia inovadora e insights de dados em tempo real.

Descrição

• Lead, mentor, and develop a team of regional and senior account managers across multiple geographies, fostering a culture of accountability, customer obsession, and continuous growth. • Own the global account management strategy, including retention targets, net revenue retention (NRR), upsell/cross-sell playbooks, rules of engagement with Sales and executive relationship programs. • Serve as an executive sponsor for a defined set of strategic global accounts, building deep C-suite and VP-level relationships in partnership with Sales. • Partner closely with Sales, Product, and Marketing to ensure a seamless customer journey from initial sale through renewal and expansion. • Develop and implement scalable processes, tools, and frameworks that improve account health, increase customer lifetime value, and reduce churn. • Analyze account performance data and market trends to inform strategy, identify risks early, and surface growth opportunities. • Collaborate with regional leaders to ensure consistent execution of account management practices across diverse global markets and customer segments. • Represent the voice of the customer internally, advocating for product improvements and service enhancements based on client feedback. • Build and present regular business reviews (QBRs/EBRs) at the executive level, both internally and with key client stakeholders. • Drive forecasting accuracy and pipeline visibility for renewal and expansion revenue.

🎯 Requisitos

• 8+ years of experience in account management, customer success, or enterprise sales, with at least 4 years in a leadership role managing global or multi-regional teams. • Proven track record of meeting or exceeding NRR, retention, and expansion targets in a fast-moving startup environment • Strong executive presence with demonstrated ability to build and sustain C-suite relationships. • Experience working with large, complex enterprise accounts across multiple industries and geographies. • Excellent cross-functional collaboration skills, comfortable influencing without authority across Sales, Product, Marketing and Operations. • Data-driven mindset with proficiency in CRM platforms (Salesforce preferred) and experience using analytics to drive decisions. • Outstanding communication, negotiation, and presentation skills. • Ability to travel internationally as required (up to 20%). • Experience in logistics or global supply chain is a strong plus.

🏖️ Benefícios

• Competitive base salaries - we believe in rewarding top talent • Extremely competitive Equity package - become a shareholder in our company! • Loadie Time Off - PTO and sick days without a limit • Comprehensive Medical, Dental, and Vision insurance plans • 401k Match