Senior Manager, Merchant Onboarding

🔥 22 horas atrás

🌽 Illinois, New York, +1 estados a mais – Remoto

🌽 Illinois – Remote 🗽 New York – Remote 🏈 Ohio – Remote

💵 $124.000 - $174.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

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Loop

SiteLinkedInTodas as Vagas

51 - 200 funcionários

📦 Logística

💼 Consultoria

📣 Marketing

💰 $65.000.000 Series B em 2021-07

Logistics • Consulting • Marketing

Loop é uma plataforma abrangente de gestão de devoluções projetada para marcas de eCommerce. Ela ajuda as empresas a otimizarem operações relacionadas a devoluções, experiências pós-compra e logística reversa. A plataforma oferece recursos como devoluções automatizadas, prevenção de fraudes, trocas, insights e fluxos de trabalho, que são personalizáveis para atender às necessidades de qualquer marca. Loop integra-se perfeitamente com aplicativos populares, especialmente aqueles na Shopify, e permite que as empresas gerenciem milhões de devoluções de forma eficiente, promovendo a fidelidade do cliente e mantendo a receita. O serviço da empresa é escalável, seguro e é apoiado por uma equipe de entrega de serviços em nível empresarial.

Descrição

• Develop and execute a long-term vision and strategy for Merchant Onboarding aligned with company goals • Lead and develop a team of onboarding specialists • Foster collaboration, feedback, and accountability • Evolve team structure and capacity as the business grows • Manage onboarding budget, resourcing, and scheduling with the VP, Merchant Success • Audit and improve onboarding processes, delegating execution and empowering the team • Evaluate and implement AI solutions, tools, and technology to improve onboarding efficiency and merchant experience • Build training, performance management, and recognition programs for the onboarding team • Create training and self-service resources for merchants • Define and track TTV, TTL, feature adoption, ACV launched, and CES metrics • Use metrics to drive decisions • Partner with Product, Product Marketing, Sales, Customer Success, Finance, and Revenue Ops • Bring merchant feedback into the business • Build relationships with key merchants and partners • Serve as executive point of contact for onboarding escalations • Launch onboarding and activation programs for new products, services, and markets

🎯 Requisitos

• 5+ years of experience in onboarding, implementation, or customer success • 2+ years leading individual contributors, managers, and/or multiple teams • Hands-on experience applying AI to onboarding and team operations • Track record of introducing AI-enabled tooling, training teams to use AI effectively, and building time-saving workflows • Track record of building high-performing teams and improving processes, expectations, and results • Experience developing a long-term vision and translating it into initiatives aligned with company strategy • Experience implementing tools, training programs, and self-service solutions that scale onboarding operations • Strong data skills and experience creating team metrics and making data-driven decisions • Excellent cross-functional leadership and communication skills • Ability to influence senior stakeholders in a fast-paced environment • Openness to giving and receiving candid feedback • Customer-first mindset and commitment to creative, partnership-driven problem-solving

🏖️ Benefícios

• Annual commission expected to be 10% of base salary, paid quarterly • Medical, dental, and vision insurance • Flexible PTO • Company holidays • Sick & safe leave • Parental leave • 401k • Monthly wellness benefit • Home workstation benefit • Phone/internet benefit • Equity • Blended Working Environment

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