Vendor and Quality Manager

🕒 Maio 19

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M3 USA

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2000

⚕️ Seguro de Saúde

💊 Farmacêutico

🎯 Recrutamento

Healthcare Insurance • Pharmaceuticals • Recruitment

A M3 USA é uma empresa especializada em fornecer soluções de pesquisa de mercado, recrutamento e promoção para a indústria de saúde. Seu foco é conectar profissionais de saúde, em especial médicos, a ferramentas e recursos que elevam a prática da medicina. Por meio de uma variedade de serviços, incluindo: • pesquisa de mercado qualitativa e quantitativa • promoção multicanal • recrutamento em saúde • ensaios clínicos a M3 USA apoia a indústria de ciências da vida, permitindo que profissionais de saúde se mantenham informados e ofereçam o melhor cuidado possível. Subsidiária da M3 Inc. , a M3 USA se relaciona com empresas farmacêuticas líderes e oferece extensas capacidades de pesquisa na Europa e nos EUA. A empresa é reconhecida por sua inteligência data-driven e por seus esforços na construção de redes dentro da comunidade de saúde.

Descrição

• Ensure consistent, high-quality service delivery across language services operations • Oversee and manage the vendor pool to ensure optimal size, coverage, and capability aligned with business needs • Ensure vendors possess the required skills and receive appropriate training on processes and tools • Lead contract negotiations, including rates and scope of services, to maintain healthy margins and support scalable service delivery • Manage end-to-end vendor lifecycle, including onboarding and offboarding processes • Act as the primary escalation point for vendor-related issues, including performance concerns and disputes • Oversee quality assurance processes to ensure translations/transcriptions and deliverables meet client expectations • Develop, implement, and monitor quality control procedures and evaluation frameworks • Conduct regular audits, reviews, and quality assessments to identify improvement opportunities • Analyze existing workflows and operational processes to identify inefficiencies and optimization opportunities • Develop and implement new procedures to improve productivity, reduce costs, and enhance service quality • Support continuous improvement initiatives across departments • Provide training and guidance to internal teams on quality standards, tools, workflows, and best practices • Collaborate with project managers, team leads, and cross-functional stakeholders to ensure smooth project execution • Investigate and resolve quality-related or operational issues as per the processes • Ensure operational procedures align with company ISO standards and compliance requirements

🎯 Requisitos

• Bachelor’s degree in business administration, Linguistics, Quality Management, or a related field • A min. of 3+ years’ experience in vendor management, quality assurance, localization, or operations management • Strong understanding of QA methodologies and process improvement practices • Experience working with Market Research projects preferred • Familiarity with ISO 9001/17100 standards and compliance processes is an advantage • Excellent organizational and multitasking abilities • Strong analytical and problem-solving skills • Exceptional written and verbal communication skills • Ability to manage multiple priorities and deadlines • Strong attention to detail and quality standards • Proficiency in project management and reporting tools • Collaborative mindset with strong stakeholder management skills • Excellent knowledge of translation and transcriptions workflows and processes • Good understanding of Market Research localization projects • Experience in localization, translation, or language services industry • Knowledge of CAT tools and localization platforms • Experience with KPI tracking and performance reporting • Background in process optimization or operational excellence initiatives

🏖️ Benefícios

• Remote work options