Client Success Specialist – VA Team Coaching

Vaga não está no LinkedIn

🕒 Julho 21

🇵🇭 Filipinas – Remoto

💵 ₱38.000 - ₱42.000 / mês

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 29%

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Descrição

• Manage 15–20 virtual assistants across multiple clients simultaneously • Run daily stand-ups and coach EAs in real-time when issues arise • Build and execute personalized development plans for each team member • Track performance metrics including response times, client satisfaction, and quality scores • Jump in hands-on when clients need immediate support — you're a player-coach, not just a manager • Lead video calls with international clients (US, Australia) daily • Partner with clients to optimize EA workflows and stay ahead of their evolving needs • Manage smooth transitions during team changes, EA replacements, and client handovers • Support EA offboarding and account transition checklists when pairings end • Develop and maintain SOPs for key EA functions • Monitor performance across HubSpot, Slack, Discord, Cloudtalk, ChatGPT, Workspace, and Penthouse daily • Support client onboarding calls as needed and follow the handover SOP when accounts transition to a new Account Lead • Flag billing discrepancies and relay client billing questions to the billing team — you coordinate, not calculate • Submit a daily Account Lead Pulse (ALP) report following any internal note or escalation • Maintain clean, accurate records on all team and client activity • Use technology proactively to solve problems and stay organized

🎯 Requisitos

• 2+ years of hands-on VA or EA experience with international clients (US/AU preferred) • 1+ years of client success, B2B relationship management, and team coordination experience • Comfortable operating across 6+ platforms daily and excited — not stressed — about learning new tools • Professional-level English, written and verbal • Proven track record completing strict programs — bootcamps, certifications, structured training • Full availability for overnight shift and 2-week intensive training with zero absences

🏖️ Benefícios

• HMO coverage (after 6 months) • 12 vacation days + 10 sick days per year • 13th month pay • SSS, PhilHealth, PAG-IBIG • Desktop computer provided + full IT support • Paid Training

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