Client Success Team Lead – Virtual Assistant Accounts

Vaga não está no LinkedIn

🕒 Julho 21

🇵🇭 Filipinas – Remoto

💵 ₱38.000 - ₱42.000 / mês

⏰ Tempo Integral

🟠 Sênior

👨‍💼 Assistente Executivo

👻 Score fantasma 22%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Magic, Inc

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🤝 B2B

⚡ Produtividade

B2B • Productivity

assistentes executivos + AI

Descrição

• Manage 15–20 virtual assistants across multiple clients simultaneously • Run daily stand-ups and coach EAs in real-time when issues arise • Build and execute personalized development plans for each team member • Track performance metrics including response times, client satisfaction, and quality scores • Jump in hands-on when clients need immediate support — you're a player-coach, not just a manager • Lead video calls with international clients (US, Australia) daily • Partner with clients to optimize EA workflows and stay ahead of their evolving needs • Manage smooth transitions during team changes, EA replacements, and client handovers • Support EA offboarding and account transition checklists when pairings end • Develop and maintain SOPs for key EA functions • Monitor performance across HubSpot, Slack, Discord, Cloudtalk, ChatGPT, Workspace, and Penthouse daily • Support client onboarding calls as needed and follow the handover SOP when accounts transition to a new Account Lead • Flag billing discrepancies and relay client billing questions to the billing team — you coordinate, not calculate • Submit a daily Account Lead Pulse (ALP) report following any internal note or escalation • Maintain clean, accurate records on all team and client activity • Use technology proactively to solve problems and stay organized

🎯 Requisitos

• 2+ years of hands-on VA or EA experience with international clients (US/AU preferred) • 1+ years of client success, B2B relationship management, and team coordination experience • Comfortable operating across 6+ platforms daily and excited — not stressed — about learning new tools • Professional-level English, written and verbal • Proven track record completing strict programs — bootcamps, certifications, structured training • Full availability for overnight shift and 2-week intensive training with zero absences

🏖️ Benefícios

• HMO coverage (after 6 months) • 12 vacation days + 10 sick days per year • 13th month pay • SSS, PhilHealth, PAG-IBIG • Desktop computer provided + full IT support • Paid Training