Technical Support Specialist

Vaga não está no LinkedIn

🕒 Julho 21

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Magic, Inc

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🤝 B2B

⚡ Produtividade

B2B • Productivity

assistentes executivos + AI

Descrição

• Respond to customer inquiries through live chat with professionalism and speed • Provide technical troubleshooting for product features, integrations, and platform functionality • Handle phone and email support requests when needed to ensure comprehensive coverage • Diagnose and resolve issues related to calendar syncing, channel integrations (Airbnb, VRBO, Booking.com), and smart device connectivity • Guide customers through setup processes for AI auto-replies, dynamic pricing, and direct booking features • Maintain detailed records of customer interactions, issues, and resolutions in CRM/ticketing systems • Document recurring issues and system bugs, escalating them to appropriate internal teams • Adjust communication style based on customer needs—from patient and educational for new hosts to efficient and technical for experienced property managers • Maintain a professional yet personable tone across all customer touchpoints • Follow internal support procedures and quality guidelines to deliver consistent service • Meet or exceed quality standards set by internal teams and client assessments

🎯 Requisitos

• Minimum 2 years of experience in technical support with live chat as a primary channel (omni-channel support experience required) • Native-level English proficiency (C2) with exceptional written and verbal communication skills • Proven ability to adjust tone and communication style based on customer context—from professional to personable • Strong problem-solving skills and attention to detail when reviewing customer data and troubleshooting technical issues • Proactive, self-motivated communicator who takes initiative and demonstrates strong cultural fit with collaborative teams • Prior experience supporting SaaS platforms or short-term rental/hospitality tools (nice to have) • Experience working with international clients or English-speaking markets (nice to have)

🏖️ Benefícios

• Paid time-off • 13th month pay • HMO benefits • Payment is made via Deel