Technical Support Specialist

Vaga não está no LinkedIn

🕒 Julho 21

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $2 - $5 / hora

⏰ Tempo Integral

🟢 Júnior

💻 Suporte de TI

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 18%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Magic, Inc

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🤝 B2B

⚡ Produtividade

B2B • Productivity

assistentes executivos + AI

Descrição

• Respond to customer inquiries through live chat with professionalism and speed • Provide technical troubleshooting for product features, integrations, and platform functionality • Handle phone and email support requests when needed to ensure comprehensive coverage • Diagnose and resolve issues related to calendar syncing, channel integrations (Airbnb, VRBO, Booking.com), and smart device connectivity • Guide customers through setup processes for AI auto-replies, dynamic pricing, and direct booking features • Ensure timely and accurate resolutions while maintaining attention to detail in all interactions • Maintain detailed records of customer interactions, issues, and resolutions in CRM/ticketing systems • Document recurring issues and system bugs, escalating them to appropriate internal teams • Review and update customer information with strong attention to detail • Adjust communication style based on customer needs—from patient and educational for new hosts to efficient and technical for experienced property managers • Maintain a professional yet personable tone across all customer touchpoints • Collaborate proactively with team members to resolve complex customer concerns efficiently • Follow internal support procedures and quality guidelines to deliver consistent service • Meet or exceed quality standards set by both internal teams and client assessments • Demonstrate adaptability and willingness to learn new tools, processes, and product updates

🎯 Requisitos

• Minimum 1 year of experience in technical support with live chat as a primary channel (omni-channel support experience required) • Native-level English proficiency (C2) with exceptional written and verbal communication skills • Proven ability to adjust tone and communication style based on customer context—from professional to personable • Strong problem-solving skills and attention to detail when reviewing customer data and troubleshooting technical issues • Proactive, self-motivated communicator who takes initiative and demonstrates strong cultural fit with collaborative teams • Prior experience supporting SaaS platforms or short-term rental/hospitality tools (nice to have) • Experience working with international clients or English-speaking markets (nice to have)

🏖️ Benefícios

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