Senior Partner Success Manager

🕒 Junho 15

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $130.000 - $140.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Mantra Health

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2018

💼 Consultoria

🛡️ Seguros

🏥 Saúde

💰 $22.000.000 Series A em 2022-01

Consulting • Insurance • Healthcare

A Mantra Health é uma empresa que faz parcerias com instituições de ensino superior para fornecer soluções abrangentes de saúde mental e bem-estar para estudantes. Eles visam apoiar o sucesso dos alunos melhorando o acesso aos cuidados clínicos, gerenciando crises, promovendo o bem-estar e prevenindo a escalada de problemas de saúde mental. A Mantra Health oferece serviços como suporte 24/7, conteúdo de bem-estar autoguiado e tratamento baseado em evidências para alcançar populações de estudantes pouco atendidas. Suas soluções provaram ajudar os estudantes a permanecerem matriculados e a alcançarem melhores resultados de saúde mental, tornando-se um parceiro valioso para universidades que procuram melhorar o bem-estar dos alunos.

Descrição

• Strategic Account Ownership: Serve as the primary relationship owner for a portfolio of high-impact university partners, developing and executing strategic account plans that align institutional goals with Mantra’s services. • Retention & Growth Leadership: Drive outcomes across renewal, expansion, and satisfaction by aligning value with partner priorities, leading contract discussions, and creating account stickiness through multi-threaded engagement. • Data-Driven Storytelling: Regularly prepare and deliver executive-level presentations, product demonstrations, and QBRs/EBRs that translate utilization and outcomes data into compelling insights that reinforce ROI and fuel partner advocacy. • Cross-Functional Collaboration: Partner internally with Clinical, Marketing, Product, and Implementation teams to ensure partner needs are met, feedback is actioned, and new services are launched successfully. • Implementation and Change Management Facilitation: Support partners through implementations and transitions such as leadership changes, shifting funding structures, or onboarding new campuses by aligning stakeholders, easing adoption, and reinforcing long-term success. • Revenue Driver: Meet quarterly and annual revenue targets through renewals, expansions and cross-sell efforts while helping to bring new product and services to market.

🎯 Requisitos

• Highly skilled in partner success motions, account management, or customer success—preferably in health tech, SaaS, higher education, or clinical services; higher education experience is strongly preferred • Proven success managing long-term, high-touch client relationships with measurable outcomes (renewals, upsells, satisfaction) • Experience leading executive-level conversations, crafting account plans, and delivering regular business impact reviews • History of attainment in retention as well as quota (net ARR) • Demonstrable project management (completing projects on time, under budget, etc.) and communication skills • Demonstrates accountability and ownership • Passion for improving access to mental healthcare and equity in higher education • Brings curiosity, creativity, and care • Comfort with AI tools for communication, analysis, and workflow automation

🏖️ Benefícios

• Stock Options • Medical, vision, and dental coverage for employees, spouses, and dependents • 401(k) • Flexible work location • Generous PTO, sick days, jury duty days, and bereavement. Three-week sabbatical and $3,000 stipend after five years of continuous full-time employment • Inclusive parental leave • $1,000 new-parent mental wellness benefit • Commuter card, if you commute • Access to One Medical • Healthcare & Dependent Care FSA