Commercial Mortgage Account Manager

🕒 Maio 26

🇨🇦 Canadá – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Manulife

10.000+ funcionários

Fundada em 1887

💸 Finanças

⚕️ Seguro de Saúde

💰 $1.200.000.000 Post-IPO Debt em 2023-03

Finance • Insurance • Healthcare Insurance

A Manulife é um importante grupo internacional de serviços financeiros com sede no Canadá, oferecendo uma variedade de produtos de seguro e gestão de patrimônio a clientes na América do Norte, Ásia e Europa. A empresa é dedicada a ajudar as pessoas com suas necessidades financeiras e de saúde por meio de soluções inovadoras em seguro, investimento e planejamento de aposentadoria. A Manulife se destaca por seu compromisso com a sustentabilidade, diversidade, equidade e inclusão. Foi reconhecida como um dos 100 Melhores Empregadores do Canadá, demonstrando sua dedicação em criar um ambiente de trabalho diversificado e de apoio. Com operações em vários países, a Manulife está comprometida em oferecer um sólido desempenho financeiro e satisfação ao cliente.

Descrição

• Develop new commercial mortgage opportunities through a referral model supported by internal bankers, independent financial advisors, and other approved relationships. • Build and maintain a robust pipeline of qualified lending opportunities across the assigned market, with a focus on profitable and risk-appropriate growth. • Pre-qualify prospective borrowers and transactions by reviewing financing needs, borrower strength, property fundamentals, cash flow, leverage, and overall fit with lending guidelines. • Analyze client & property financial statements and information, appraisals, and other due diligence materials required to assess credit quality and structure recommendations. • Prepare complete, well-supported credit submissions and present recommendations in accordance with internal policy and applicable regulatory requirements. • Negotiate loan structure, pricing, terms, conditions, and required security in a manner that balances client needs with sound risk management and portfolio objectives. • Coordinate with internal stakeholders including underwriting, credit, legal, funding, and administration teams to move approved transactions efficiently from commitment through closing. • Serve as the primary relationship contact for clients and referral partners throughout the full lifecycle of each lending relationship, from origination through renewal, amendment, and discharge where applicable. • Maintain accurate pipeline, portfolio, and client records, ensuring timely follow-up, documentation tracking, and compliance with service standards. • Support retention and cross-sell opportunities by identifying additional financing needs and maintaining a high level of client service. • Manage an assigned portfolio of commercial mortgage relationships on an ongoing basis, ensuring accounts remain in good standing and aligned with approved risk parameters. • Conduct annual client reviews where required, site inspections, and property visits as required to monitor performance, verify collateral condition, and maintain current knowledge of borrower operations and market conditions. • Track covenant compliance, reporting requirements, maturity dates, insurance, taxes, and other post-funding obligations, escalating issues as appropriate. • Identify early warning signs of credit deterioration and work proactively with internal partners and clients to resolve issues, mitigate risk, and protect the organization’s interests. • Maintain strong working relationships with referral sources by providing responsive communication, timely status updates, and a consistently professional client experience.

🎯 Requisitos

• Post-secondary education in business, finance, commerce, real estate, or a related discipline is typically required; a university degree is preferred. • Several years of progressive experience in commercial mortgage lending, commercial banking, real estate finance, credit adjudication, or a closely related field. • Demonstrated experience in sourcing, underwriting, structuring, and closing commercial mortgage transactions, ideally including income-producing real estate and construction-related financing exposure. • Working knowledge of commercial mortgage documentation, security registration, appraisals, environmental reports, and standard due diligence requirements within the Canadian market. • Familiarity with applicable compliance obligations, including privacy, anti-money laundering requirements, and internal credit policy standards. • Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook, as well as CRM and lending or portfolio management systems. • Strong business development skills with the ability to cultivate referral relationships and convert opportunities into funded transactions. • Sound credit judgment and analytical ability, with a disciplined approach to underwriting and risk assessment. • Excellent verbal and written communication skills, including the ability to explain financing structures and requirements clearly to clients, advisors, and internal stakeholders. • High level of professionalism, responsiveness, and relationship management capability across a diverse client and partner base. • Strong organizational and time-management skills, with the ability to manage multiple files, deadlines, and competing priorities in a fast-paced environment. • Self-motivation and accountability, with the ability to work independently within a defined territory while contributing effectively to a broader commercial team. • Knowledge of local market conditions across the Greater Vancouver Area, the lower Mainland and Victoria including key industries, commercial property segments, and referral networks, is considered an asset. • The ability to travel regularly throughout the assigned territory.

🏖️ Benefícios

• Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. • Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. • We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. • Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

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