Client Success Manager

🕒 Abril 21

🗽 New York – Remoto

🗽 New York – Remote

💵 $90.000 - $125.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🏆 Sucesso do Cliente

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Marathon Health

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2005

💼 Consultoria

📦 Logística

🛡️ Seguros

💰 Private Equity Round - Marathon Health em 2019-10

Consulting • Logistics • Insurance

A Marathon Health é uma empresa de serviços de saúde que oferece cuidados primários avançados e soluções de saúde ocupacional personalizadas e focadas no empregador. Eles operam centros de saúde no local, próximos a locais de trabalho, centros de saúde em rede e serviços de saúde primária e comportamental virtual, além de oferecer gerenciamento de saúde populacional, gerenciamento de medicamentos e coaching de estilo de vida para melhorar os resultados e reduzir os custos de saúde do empregador. A Marathon Health faz parcerias com empregadores, sindicatos e planos de saúde para adaptar modelos de atendimento que aumentem o engajamento, reduzam a utilização de pronto-socorro e internação e ofereçam retorno sobre investimento mensurável.

Descrição

• Independently manages a complex book of business, including clients with advanced performance guarantees and fully at-risk contracts • Develop a deep understanding and interest of population health and health care utilization data with the ability to articulate results - leveraging data to tell a story (relate and interpret data) • Participates in new health center implementations planning and launch alongside the Sales team, Director of Operations & local operations leadership and Implementation Team • Leads competitive renewal re-bids, often involving larger pursuit teams and complex negotiations • Manage contractual requirements including renewal terms and successfully renew clients at targeted escalation • Prioritize low margin clients for improvements in revenue and expense management • Identify and target revenue growth opportunities with existing clients including new member populations, health centers, products, and services • Supports clients requiring bespoke engagement, advanced analytics, and tailored solutions • Help define and leverage the “coverage model” for assigned clients • Use creative feedback tools to develop an understanding of customer’s needs, work with internal partners to improve products and services • Acts as a strategic advisor to clients, leveraging deep industry expertise and relationship management skills • Coordinate with the marketing team to develop and implement client specific engagement plan including communication and incentive plans to improve utilization and patient experience • Responsible for partnering with Directors of Operations and local health center leadership on ways to drive -employee and member engagement, achieve clinical and savings metrics as well as performance guarantees and maintain open communications with clinical staff • Partners closely with Dyad partners and cross-functional teams to drive operational excellence and resolve escalated issues • In collaboration with Operational & Clinical leadership, analyze, summarize, report and manage performance data related to clinic operations • Understand and track risk metrics related to the success of the partnership • Proactively monitor and manage Performance Guarantees to manage payout • Salesforce documentation and reporting • Execute all necessary contractual requirements in a timely manner; may assist in Requests for Proposals (RFPs) as requested • Support the coordination of client eligibility file processing, invoicing, incentive documentation and reporting • May serve as the lead point of contact for all customer needs/request • Maintain broker relationship and engage in positive relationship to advocate on behalf of mutual client • Run, interpret and deliver client reporting on the appropriate frequency • Serves as a mentor and resource for CSM I team members, contributing to talent development and best practice sharing

🎯 Requisitos

• Bachelor’s degree in Business or Healthcare Administration and 7–10 years in healthcare, health insurance, brokerage/consulting, or direct HR/benefits • Experienced in developing and delivering presentations • Possesses a high energy personal style and aptitude for process-oriented thinking • Possesses strong oral and written communication skills • Ability to build, foster, and maintain positive professional relationships • Ability to influence others and work cross-functionally; possess ability to manage ambiguity and the organizational acumen to establish effective internal networks • Willingness to develop an in-depth understanding of the market, business sector and related services and think creatively to find solutions that are efficient and sustainable • Understands and advocates for process improvement and adherence • Ability to perform services for the client with tenacious follow-up • Strong project management, account portfolio planning and prioritization • Proficiency in use of Microsoft Office, Tableau and CRM products (Salesforce experience preferred) • Willingness to travel up to 50%

🏖️ Benefícios

• Choice of 2 medical plans, 2 dental plans, and vision coverage • Unlimited free mental health benefits and EAP resources • Rewards for challenges and healthy lifestyle activities • Family-building and hormonal health benefits and paid parental leave • Generous PTO or FTO, Paid Holidays + A Day for What Matters • Company paid Basic Life and Disability insurance • Supplemental Life, Spending Accounts, 401(k) with employer match and graded vesting • Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates