Customer Success Manager

🕒 Setembro 15

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $90.000 - $110.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 1%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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MDaudit

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1993

🏥 Saúde

⚕️ Seguro de Saúde

📋 Conformidade

Healthcare • Healthcare Insurance • Compliance

MDaudit é uma plataforma de software de conformidade em saúde que unifica conformidade de faturamento, codificação e integridade de receita em uma única solução. Ajuda organizações de saúde a minimizar riscos de conformidade, melhorar a otimização de receitas e aumentar a eficiência operacional por meio de estratégias baseadas em dados e automação de fluxos de trabalho. A plataforma da MDaudit é projetada para vários tipos de auditoria, incluindo auditorias programadas, avaliações baseadas em risco e revisões de qualidade de codificação, permitindo que os provedores de saúde tratem efetivamente as complexidades da conformidade de faturamento.

Descrição

• Develop and manage ongoing strategic partnerships with the MDaudit customer base • Build customer relationships to maintain high customer satisfaction and loyalty • Identify opportunities to optimize and expand product usage • Collaborate with Implementation, Support, Product, Finance and Sales teams to achieve customer success • Advocate for customers and work with decision makers to embrace change and expand product usage • Improve customer satisfaction year over year through NPS • Provide regular Customer Health Analysis updates • Apply risk metrics to customer activities to inform retention risk and strategy • Manage retention and growth goals • Advocate for timely resolution of escalated account issues and product enhancements • Conduct proactive, holistic customer account reviews and resolve barriers to success • Lead Executive Business Reviews focused on outcomes and return on investment • Provide regular customer updates to key MDaudit stakeholders • Serve as primary liaison between customers and internal MDaudit teams • Communicate product roadmap and engagement solutions to customers • Establish and maintain relationships with decision makers, influencers, executive leadership and end users • Obtain customer commitments for the reference program • Coordinate and influence customer participation at events with Marketing and Sales • Encourage customer participation in MDaudit Community events, councils and industry events • Educate customers on new offerings and releases • Drive sales of MDaudit services with Implementation and Finance teams • Partner with the Growth Team to identify and support upsell opportunities • Drive renewal success through tailored customer retention and growth strategies • Own and manage customer relationships and churn • Ensure compliance with contract conditions and SLAs • Use Salesforce and other mission-critical tools to document customer interactions and information

🎯 Requisitos

• Four-year college degree • 5+ years of customer success management work, including accountability of the overall relationship • 4+ years of experience in a healthcare setting: Compliance; billing; auditing, coding, revenue cycle, accounting (hospital or professional) • Understands healthcare data flow and associated risks • Oversight of information systems-based projects • Proven leadership and mentoring skills • Executive-level decision-making and communication skills • Excellent knowledge and skill using Microsoft Office Suite • Experience using Salesforce • Exceptional interpersonal and customer engagement skills • Ability to resolve problems independently • Strong organizational skills • Ability to influence stakeholders • Ability to employ sound judgment to prioritize needs and tasks • Demonstrated verbal and written communication skills • Ability to concurrently manage multiple complex projects with high quality results • Compliance and revenue cycle coding/auditing experience preferred • Ability to be flexible and respond positively in dynamic environments • Ability to travel to customers up to 25%

🏖️ Benefícios

• On-demand learning program • Remote Cooking Classes, Yoga Sessions & Mixology Classes • Medical, Dental & Vision Coverage • 401K with company match • Unlimited vacation policy • Peer Nominated Awards & Recognition • Career growth and advancement opportunities

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