Manager Complex CAT – Property

🕒 Setembro 2

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $118.664 - $230.619 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

🦅 Patrocina Visto H1B

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Mercury Insurance

Mercury Insurance

5001 - 10000 funcionários

Fundada em 1962

🚘 Automotivo

💼 Consultoria

📦 Logística

Automotive • Consulting • Logistics

A Mercury Insurance é um provedor líder de produtos de seguro, focando em proteger indivíduos e seus bens com um compromisso com a privacidade e o atendimento ao cliente. A empresa opera através de agentes independentes e oferece uma variedade de serviços de seguros, incluindo seguros de automóveis, residenciais e outros produtos de seguro pessoal. A Mercury Insurance prioriza a segurança das informações pessoais e a conformidade com as leis de privacidade, garantindo que os dados dos clientes sejam manuseados com cuidado e compartilhados apenas quando necessário para o atendimento de contas ou conforme exigido por lei.

Descrição

• Lead the geographically dispersed Complex Catastrophe Response Team responsible for high-severity property claims and surge operations • Set direction for complex claim handling and guide high-severity claim decisions • Coordinate resources across multiple functions and ensure clear communication, timely decisions, and thoughtful policyholder support • Strengthen organizational capacity and coordinate response across Claims, Operations, Legal, Underwriting, Finance, Technology, Communications, and external partners • Plan and run Mega CAT scenarios • Develop and maintain catastrophe-response protocols • Improve catastrophe readiness and lead execution when an event occurs • Partner with senior leaders, claims teams, business functions, vendors, independent adjusters, and other business partners • Use technology, data, operational dashboards, analytics, and emerging capabilities to improve decision-making, response coordination, and capacity • Adapt response operations as customer needs, claim conditions, and business priorities change • Support policyholders and communities after wildfires, hurricanes, tornadoes, and other large-scale catastrophes

🎯 Requisitos

• Experience leading complex catastrophe property claims and high-severity claim decisions • Experience coordinating catastrophe response and surge operations across multiple functions • Experience developing and maintaining catastrophe-response protocols • Experience planning and running Mega CAT scenarios • Experience using digital tools, operational dashboards, and analytics to improve decision-making and response coordination • Ability to lead a geographically dispersed team • Ability to partner with Claims, Operations, Legal, Underwriting, Finance, Special Investigations, Subrogation, Technology, Communications, vendors, independent adjusters, and other business partners • Ability to travel rapidly to affected areas for CAT deployments • Ability to work extended hours, weekends, and holidays during active events • Calm under pressure, complex problem-solving, customer-care orientation, and change agility

🏖️ Benefícios

• Competitive compensation • Flexibility to work from anywhere in the United States for most positions • Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) • Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) • Medical, dental, vision, life, and pet insurance • 401 (k) retirement savings plan with company match • Engaging work environment • Promotional opportunities • Education assistance • Professional and personal development opportunities • Company recognition program • Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

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