Customer Development Director

🕒 Ontem

🐊 Florida – Remoto

🐊 Florida – Remote

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 2 dias.
• As vagas desta empresa costumam ser preenchidas em 24 dias.
• Sem salário divulgado.

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MGM Resorts International

SiteLinkedInTodas as Vagas

10.000+ funcionários

✈️ Turismo

📣 Marketing

🏨 Hospitalidade

Travel • Marketing • Hospitality

Os resorts e cassinos do MGM Resorts International™ estão entre os mais famosos do mundo. Nossos 28 destinos são renomados por sua combinação vencedora de entretenimento de qualidade, instalações luxuosas e atendimento ao cliente excepcional.

Descrição

• Individually drive and/or assist the team to generate incremental visits from casino customers. • Provide excellent customer service. • Provide direct or indirect leadership to the team. • Determine and evaluate customers’ casino activity to provide corresponding incentives. • Authorize or approve medium amounts of allowances, including rooms, food, beverages, event tickets, promo chips, free play, airfare, or discounts. • Drive incremental business, focusing on inactive customers and maintaining the customer base. • Authorize and grant marker authorization limits to qualifying customers. • Engage new and inactive customers using player development skills. • Make critical business decisions regarding customer credit lines, allowances, and comps while managing customers to a profitable level. • Collaborate with Casino Marketing, Marketing Executives, and property personnel to assist and facilitate qualified in-house casino customers. • Maintain highly confidential casino customer information and enforce guest privacy. • Assist in overseeing special event functions, promote marketing strategy, and greet customers. • Attend quarterly Receivable Meetings and provide updates to the Corporate Finance group. • Assist in overseeing customer disputes and complaints through resolution. • Increase travel to meet existing customers.

🎯 Requisitos

• Over eight years of specialized experience in casino marketing. • Proven track record of driving operational excellence. • Experience personally cultivating high-value customer relationships. • Experience mentoring a high-performing team. • Direct expertise in managing customer credit lines. • Experience authorizing markers. • Ability to balance guest allowances against profitable business outcomes. • Strong financial acumen. • Ability to make critical, high-stakes business decisions. • Required to travel frequently. • Ability to comply with all laws and Title 31 requirements. • Attendance at mandatory compliance and training sessions.

🏖️ Benefícios

• Comprehensive wellness programs designed to support employees’ physical, mental, and emotional well-being. • Exclusive access to company-sponsored discounts across hospitality, dining, retail, entertainment, travel, technology, and a wide range of partner offerings. • Complimentary parking both during and outside of scheduled work hours. • Competitive health, wellness, and income protection benefits for eligible employees. • Ongoing professional growth and career development through leadership programs, learning opportunities, strategic networking, and community engagement initiatives.

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