Helpdesk Support Level 1

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🕒 Março 31

🐊 Florida – Remoto

🐊 Florida – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Suporte de TI

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Midware Technologies

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2018

🤝 B2B

🛍️ Comércio Eletrônico

☁️ SaaS

B2B • eCommerce • SaaS

A Midware Technologies é uma agência de serviços digitais especializada em consultoria de tecnologia, gestão e terceirização de processos de negócios. Com mais de 12 anos de experiência, oferece uma ampla gama de serviços, incluindo design e desenvolvimento web, desenvolvimento de aplicativos móveis, soluções de comércio eletrônico e estratégias de marketing digital. Sua equipe talentosa é dedicada a ajudar empresas a aprimorarem sua presença online e alcançarem suas metas digitais com criatividade e expertise.

Descrição

• Provide quick and effective assistance with information technology systems • Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance • Listen attentively to customers questions and concerns and offer optimal solutions • Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel • Work with desktop support engineers to provide customers with superior service • Represent with professionalism and integrity while helping to advance our company mission • Respond to tech inquiries via email, through online chats, over the phone, or in person • Inform customers about IT products and services • Walk customers step-by-step through the problem-solving process • Help with troubleshooting hardware and software • Follow up with customers to ensure satisfactory service • Communicate customer feedback to the appropriate internal team members

🎯 Requisitos

• Excellent problem-solving and analytical skills • Comprehensive knowledge of computer systems and experience troubleshooting hardware and software • The ability to break down technological processes and deliver clear, step-by-step instructions • Patient, friendly demeanor with a great aptitude for listening • Strong verbal and written communication skills • Commitment to providing exceptional customer service • Passion for problem-solving and customer service • Tech savvy, with experience working in a tech-related field • Ability to diagnose and resolve a variety of technical issues • Team-oriented mindset with an openness to constructive feedback • Eagerness to learn new technologies and systems • Experience working as an IT help desk technician or in a similar customer support role