Technical Support Specialist

🕒 Março 17

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Outsource Access Careers

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2019

🤝 B2B

🎯 Recrutamento

B2B • Recruitment

<Carreiras na Outsource Access> Carreiras na Outsource Access é uma empresa de serviços virtuais e terceirização totalmente gerenciada que conecta clientes baseados nos EUA com funcionários virtuais remotos localizados principalmente nas Filipinas. A empresa recruta, avalia, treina e seleciona assistentes virtuais e especialistas para funções como mídia social, suporte administrativo/executivo, contabilidade, vendas, RH, design gráfico, marketing e suporte jurídico, operando em um modelo remoto com benefícios estruturados, programas de treinamento e suporte aos funcionários. Ela enfatiza o crescimento profissional a longo prazo para trabalhadores remotos, a conformidade com benefícios de emprego locais e soluções de pessoal personalizadas para os clientes.

Descrição

• Ensuring Business Continuity: You don’t just fix routers; you keep the doors "virtually" open by resolving internet, VOIP, and POS connectivity issues before they impact the bottom line. • Simplifying the Complex: You bridge the gap between technical jargon and store operations, guiding non-technical staff through hardware setups and system checks with patience and clarity. • Ownership of the Solution: You don’t just pass the buck; you own every ticket from initial report to final resolution, diagnosing whether a problem is a user error, a vendor bug, or a hardware failure. • Strengthening the Infrastructure: You act as a vital link between stores and vendors, providing clear documentation and evidence to escalate complex issues and ensure long-term stability for every location.

🎯 Requisitos

• A Diagnostic Detective: You have a natural knack for root-cause analysis across networking (IP, DNS, DHCP), hardware, and SaaS platforms, and you love the "aha!" moment of a solved case. • The Calm in the Storm: You can lead a frustrated store manager through a troubleshooting checklist during a busy shift while remaining professional, composed, and helpful. • A Documentation Pro: You understand that a job isn't done until it’s tracked, managed, and documented in the helpdesk system for future reference and team knowledge. • Tech-Savvy: You are proficient with remote desktop tools (TeamViewer, AnyDesk), ticketing systems (Zendesk, Jira), and have a solid grasp of firewalls and retail technology. • Your Home Office: You have a dedicated, quiet workspace with a reliable high-speed internet connection and a dependable power backup to ensure seamless daily operations.

🏖️ Benefícios

• Health & Wellness — Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills. • Security for the “What Ifs”: Our Group Life Insurance benefit gives you added protection — because your future (and your family’s) deserves a safety net. • Time to Recharge — Guilt-Free: We support your well-being with paid leave credits that allow you to rest, reset, and show up as your best self — at work and at home. • Support You Can Count On: We take care of all government-mandated benefits, so everything is handled properly and on time. • Performance Incentives: Bring results — and you’ll see it rewarded. Simple as that. • Premium Pay: When you put in the time, we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours. • 13th Month Pay: A well-earned bonus to celebrate the results of your year’s effort.