Help Desk Associate

Vaga não está no LinkedIn

🕒 Fevereiro 27

🗽 New York – Remoto

🗽 New York – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💻 Suporte de TI

🚫👨‍🎓 Sem graduação necessária

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Prospect Engine LLC

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2020

🤝 B2B

☁️ SaaS

B2B • SaaS

A Prospect Engine LLC é uma agência de agendamento de reuniões B2B e geração de leads que fornece serviços terceirizados de desenvolvimento de vendas para ajudar empresas a preencherem suas agendas com reuniões qualificadas. Eles conduzem campanhas outbound multicanal (conexões no LinkedIn, email frio, chamadas frias), oferecem marketing inbound (SEO, branding pessoal e empresarial, conteúdo) e utilizam a metodologia proprietária Q-Squared e análises para otimizar campanhas e prever o pipeline. A Prospect Engine foca na geração de SQLs e pipelines previsíveis para clientes B2B em diversas indústrias, incluindo SaaS, serviços de TI, consultoria, finanças e recrutamento.

Descrição

• Effectively and efficiently provide desktop and remote technical support in a timely manner • Effectively install, configure, diagnose, troubleshoot, and repair hardware and related equipment including: PCs, laptops, mobile devices and printers. • Perform hardware/software inventory and software license tracking. • Assist in the training of Fortune staff in the use of PCs and basic network operations. • Ability to follow directions and complete tasks without micro-management • Excellent note taking and organizational skills • Ability to create step by step documentation on procedures and steps for technical tasks

🎯 Requisitos

• Minimum of 1 year hands-on experience with workstation support, including operating systems, applications, and hardware support in a Windows OS environment. • Minimum of 1 year experience of troubleshooting client-side networking and connectivity issues. • Proven experience in working with results-driven, customer-service oriented support teams. • Strong knowledge of Microsoft and TCP/IP networking and network printing. • Knowledge of networking technologies. • Strong MS Outlook, MS Office, and application support skills, including strong anti-virus and anti-spyware support knowledge. • High school diploma or equivalent (some college preferred). • A+ and Net + Certified preferred. • Excellent customer service skills.

🏖️ Benefícios

• Health insurance • Professional development opportunities