Customer Success Specialist 1

🕒 Setembro 16

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 24%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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ModMed

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

A ModMed é uma empresa de tecnologia em saúde que fornece software de prontuário eletrônico (EHR) específico para especialidades, gerenciamento de consultórios, gerenciamento de ciclo de receita, análise e ferramentas de comunicação com pacientes para práticas médicas. A plataforma deles integra recursos movidos por IA—como o ModMed Scribe—para documentação clínica, automação de fluxo de trabalho, assistência de faturamento e engajamento de pacientes, ajudando médicos especialistas a otimizar operações e melhorar a eficiência. A ModMed foca em atender práticas especializadas (dermatologia, oftalmologia, gastroenterologia, ortopedia, ginecologia, etc. ) com integração, suporte e integrações (API FHIR, telemedicina, processamento de pagamentos).

Descrição

• Provide tactical support across assigned client accounts • Manage client emails, support cases, and phone calls • Resolve transactional questions regarding charges, payments, and claims within a 48-hour SLA • Conduct claim-level denial reviews, patient balance reviews, and demographic reviews with client practice staff • Manage phone queues and route inquiries to appropriate internal parties • Identify and escalate larger claim issues, recurring trends, and contract-related matters • Oversee daily support management across approximately 20 assigned client accounts • Provide customer service to Office Managers, billers, and front-desk staff • Review individual client issues to diagnose underlying problems using product knowledge or prepare documentation for subject matter experts • Identify workflow bottlenecks, recurring claim errors, and internal process gaps • Suggest improvements to client-facing documentation and training materials • Assist with tactical risk mitigation plans for at-risk accounts • Identify client pain points and operational gaps that could be resolved by additional ModMed services • Perform additional projects and job duties as assigned

🎯 Requisitos

• Minimum of 2 years of related experience and/or training in medical billing, healthcare business processes, or revenue cycle management, or an equivalent combination of education and experience • Bachelor's Degree or equivalent work experience preferred • Medical Billing Certification preferred • Solid knowledge of medical billing and coding • Knowledge of healthcare business processes • Strong understanding of insurance carriers, including Medicare, private HMOs, and PPOs • Basic Microsoft Excel skills, including formulas, functions, and formatting • PowerPoint skills • Detailed written, verbal, and interpersonal communication skills • High attention to detail • Strong organization and time management skills • Demonstrated ability to multitask in a fast-paced environment • Ability to work effectively independently and as part of a collaborative team • Alignment with ModMed core competencies, including Accountability, Agility, Customer Focus, Communication, and Results Driven

🏖️ Benefícios

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution • 401(k) matching contribution of 50% of employee contributions deferred on up to 6% of compensation; matching contributions vest 100% after one year • Generous Paid Time Off • Paid Parental Leave programs • Company-paid Life and Disability benefits • Flexible Spending Account • Employee Assistance Programs • Company-sponsored Business Resource & Special Interest Groups • Professional development opportunities • Tuition reimbursement programs • Unlimited access to LinkedIn Learning • Remote availability for some roles • In-person collaboration opportunities • Dog-friendly headquarters • Weekly catered breakfast and lunch • Treadmill workstations • Zen and wellness rooms

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