Vice President, Client Enablement, Digital Success

🕒 Julho 29

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ModMed

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

A ModMed é uma empresa de tecnologia em saúde que fornece software de prontuário eletrônico (EHR) específico para especialidades, gerenciamento de consultórios, gerenciamento de ciclo de receita, análise e ferramentas de comunicação com pacientes para práticas médicas. A plataforma deles integra recursos movidos por IA—como o ModMed Scribe—para documentação clínica, automação de fluxo de trabalho, assistência de faturamento e engajamento de pacientes, ajudando médicos especialistas a otimizar operações e melhorar a eficiência. A ModMed foca em atender práticas especializadas (dermatologia, oftalmologia, gastroenterologia, ortopedia, ginecologia, etc. ) com integração, suporte e integrações (API FHIR, telemedicina, processamento de pagamentos).

Descrição

• Formulate and execute the strategy for AI-powered client enablement, training, and digital success in strict alignment with corporate growth objectives. • Define, price, package, and continuously evolve a sophisticated portfolio of service offerings that accelerate onboarding, maximize product adoption, and drive long-term client valuation. • Inspire, transform, and direct a massive, high-performing organization spanning Customer Education, Training Services, and Client Enablement. • Serve as a visionary leader on the forefront of technology to foster a collaborative culture, establish elite operating standards, implement executive coaching, and build robust talent pipelines and succession plans across a 200+ person org. • Drive the digital transformation of the client journey by engineering automated, data-driven, and personalized in-application learning paths. • Leverage advanced analytics to pinpoint high-friction client "moments that matter," proactively mitigating churn and driving self-service scalability. • Set the gold standard for global virtual and on-site training delivery models. • Direct the design principles for all knowledge and content development, ensuring cutting-edge adult learning theories are seamlessly integrated into the curriculum to deliver measurable educational outcomes. • Oversee the governance, optimization, and scaling of the enterprise Learning Management System (LMS) and centralized digital knowledge bases. • Utilize robust behavioral analytics to evaluate content efficacy, guide technical upgrades, and optimize asset utilization. • Forge powerful partnerships with Marketing, Product, Sales, and Customer Success to ensure enablement strategies seamlessly fuel the go-to-market engine. • Systematically translate client feedback and training friction points into strategic product requirements to directly influence the engineering roadmap.

🎯 Requisitos

• Bachelors Degree Required, MBA or Advanced Degree Preferred • 15+ years of progressive experience in enterprise client enablement, training delivery, or professional services within high-growth SaaS environments • 7+ years in an executive or senior leadership capacity (VP, Senior Director) managing multi-layered teams. • Mastery of modern adult learning principles and digital instructional design architectures. • Proven excellence as a dynamic, inspirational people leader with deep expertise in coaching managers of managers. • Demonstrated success leading comprehensive digital transformations and implementing scale-oriented LMS/DAP ecosystems.

🏖️ Benefícios

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation • Generous Paid Time Off and Paid Parental Leave programs • Company paid Life and Disability benefits • Flexible Spending Account, and Employee Assistance Programs • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning • Global presence and in-person collaboration opportunities; dog-friendly HQ (US) • Hybrid office-based roles and remote availability for some roles • Weekly catered breakfast and lunch • treadmill workstations, Zen, and wellness rooms within our BRIC headquarters