Senior Application Support Analyst

🕒 6 dias atrás

🔔 Pennsylvania – Remoto

🔔 Pennsylvania – Remote

💵 $67.300 - $90.900 / ano

⏰ Tempo Integral

🟠 Sênior

📞 Engenheiro de Suporte

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MRO

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏥 Saúde

☁️ SaaS

📋 Conformidade

💰 Series unknown em 2019-11

Healthcare • SaaS • Compliance

A MRO é uma empresa de software de saúde empresarial que fornece uma Plataforma de Intercâmbio de Dados Clínicos (CDXP) e soluções modulares para curar, normalizar e trocar dados clínicos com segurança entre provedores, pagadores, registros e solicitantes de dados clínicos. A MRO ajuda hospitais, sistemas de saúde, práticas ambulatoriais e pagadores a otimizar a liberação de informações, fluxos de trabalho de conformidade, relatórios de qualidade/MIPS, rastreamento de ACO e inteligência clínica conectando-se a centenas de prontuários eletrônicos de saúde (EHRs) distintos, reduzindo a carga administrativa e acelerando a entrega de cuidados focados no paciente. A empresa enfatiza a segurança e a conformidade regulatória e foi reconhecida com prêmios Best in KLAS por Liberação de Informação.

Descrição

• Resolve user-reported issues related to MRO healthcare product applications, systems, and technology • Use product documentation, technical knowledge, troubleshooting processes, diagnostic tools, and other resources to resolve user issues • Develop and maintain knowledge to improve team issue-resolution capacity • Prepare, validate, and submit regulatory data and reports required by CMS and TJC on annual and quarterly timelines • Collaborate with clinical, operational, compliance, and IT teams to ensure regulatory compliance, data integrity, and timely submissions • Create, update, and maintain training courseware, training videos, course outlines, and user reference guides • Promote client and employee satisfaction through responsive, proficient, proactive customer service • Communicate through ticketing systems, instant messaging, VOIP, or telephony solutions • Adhere to established procedures and protocols • Document actions and prescribed information in ticketing systems and other tools • Develop technical support capabilities for additional support activities • Investigate, diagnose, and resolve complex software issues, coordinating with development and infrastructure teams when necessary • Drive enterprise issue prevention • Manage multiple support issues simultaneously in a fast-paced environment

🎯 Requisitos

• Ability to investigate, diagnose, and resolve complex software issues • Ability to coordinate with development and infrastructure teams • Ability to drive enterprise issue prevention • Experience with basic database interactions, including querying and analyzing data in Microsoft SQL Server or similar systems • Basic experience with software engineering platforms, web applications, hosting, security, databases, back-end systems, and front-end user interfaces • Demonstrated skillset with commercial ITSM tools such as Jira and ServiceNow • Demonstrated skillset with Microsoft 365 Suite • Basic Windows and MacOS troubleshooting skills • Basic troubleshooting of browser-based applications, including use of Chrome developer tools • Demonstrated skillset with emerging AI technologies such as Microsoft Copilot, Claude, Gemini, Cursor, or equivalent • Ability to manage multiple support issues simultaneously in a fast-paced environment • Responsiveness and ownership mindset • Ability to use data validation tools and methods with strong attention to detail • Minimum of 5+ years of experience in a technical support role • Preferably exposure to customer interaction and technical troubleshooting in a healthcare environment • Experience with or knowledge of regulatory quality submissions • Experience with EMR systems, standards, and terminology • Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent experience, preferred

🏖️ Benefícios

• Annual cash bonus eligibility • Medical insurance • Dental insurance • Vision insurance • Life insurance • 401(k) plan