Staff Engineer, ServiceNow – CMDB & Service Mapping

🕒 Setembro 11

🔔 Pennsylvania – Remoto

🔔 Pennsylvania – Remote

⏰ Tempo Integral

🔴 Especialista

🧑‍💻 Engenheiro Full-stack

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Nagarro

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1996

💼 Consultoria

📣 Marketing

🏥 Saúde

Consulting • Marketing • Healthcare

Nagarro é um líder global em engenharia digital e consultoria de tecnologia. A empresa ajuda os clientes a se tornarem negócios inovadores e digitais, aproveitando a tecnologia para impulsionar avanços nos negócios. Conhecido por sua agilidade empreendedora e mentalidade CARINHOSA, a Nagarro oferece uma ampla gama de serviços, incluindo engenharia digital, soluções empresariais inteligentes e serviços de experiência e design. Com mais de 17. 900 funcionários em 37 países, a Nagarro colabora com líderes do setor para acelerar a digitalização e a inovação orientada pela tecnologia.

Descrição

• Design, implement, and maintain enterprise CMDB solutions following ServiceNow best practices • Develop and configure ServiceNow Discovery and Service Mapping for business-critical applications and infrastructure • Implement and maintain CSDM-aligned CMDB architecture and governance standards • Configure and manage Identification & Reconciliation Engine (IRE), identification rules, and reconciliation rules • Monitor and improve CMDB Health, including completeness, correctness, and compliance metrics • Configure Discovery schedules, credentials, probes, sensors, and pattern-based discovery solutions • Create, maintain, and optimize Service Maps for distributed, hybrid, and multi-tier applications • Troubleshoot Discovery failures, identification issues, duplicate CIs, and Service Mapping-related problems • Build and maintain integrations using REST APIs, Integration Hub, and MID Servers to enrich CMDB data • Collaborate with Infrastructure, Cloud, Network, Security, and Application teams to improve CMDB data quality • Ensure adherence to ServiceNow development standards, governance, and security best practices • Lead technical discussions and design reviews, and provide recommendations for scalable ITOM solutions • Mentor junior developers and support continuous improvement initiatives across the ServiceNow platform

🎯 Requisitos

• 5.5+ years of overall IT experience • Strong experience in CMDB, Discovery, and Service Mapping • Hands-on experience designing, implementing, and maintaining enterprise CMDB solutions • Strong experience with CSDM, CMDB Governance, and Identification & Reconciliation Engine (IRE) • Experience with CMDB Health, CI Relationships, Data Certification, and Duplicate CI Remediation • Strong ServiceNow development experience with JavaScript, Glide APIs, Business Rules, Client Scripts, and Script Includes • Experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications • Hands-on experience configuring Discovery schedules, credentials, probes, sensors, and patterns • Experience developing and maintaining Pattern-based Discovery solutions • Strong expertise in Top-down Service Mapping, Business Service Modeling, and Multi-tier Application Mapping • Experience integrating CMDB with SCCM/MECM, VMware vCenter, Azure, AWS, GCP, Active Directory/Entra ID, and monitoring tools • Strong experience working with REST and SOAP APIs for integrations • Good understanding of ITOM processes, enterprise infrastructure, networking, virtualization, and cloud technologies • ServiceNow Certified System Administrator (CSA) certification is mandatory • CIS Discovery and CIS Service Mapping certifications are preferred • Bachelor's or master's degree in computer science, Information Technology, or a related field • Strong analytical, troubleshooting, problem-solving, and stakeholder management skills

🏖️ Benefícios

• Remote work arrangement • Dynamic and non-hierarchical work culture • Opportunity to work with a global team across 39 countries • Mentorship and continuous improvement initiatives

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