Clinical Support Manager

🔥 7 horas atrás

🐊 Florida – Remoto

🐊 Florida – Remote

💵 $98.000 - $125.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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North American Partners in Anesthesia

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

🛡️ Seguros

📦 Logística

🏥 Saúde

Insurance • Logistics • Healthcare

Como uma organização liderada por clínicos, a North American Partners in Anesthesia (NAPA) está redefinindo a saúde, entregando excelência inigualável a seus parceiros e pacientes todos os dias. Desde sua fundação por médicos em 1986, a NAPA cresceu e se tornou uma das principais empresas americanas de gestão anestésica e perioperatória de especialidade única, atendendo mais de 3 milhões de pacientes anualmente em mais de 500 instalações de saúde em todo o país. Nossas equipes de clínicos altamente qualificadas participam de programas inovadores de desenvolvimento de liderança e treinamento em atendimento ao cliente para oferecer resultados ótimos a pacientes, cirurgiões, administradores de saúde e equipe. Através de nossa liderança perioperatória excepcional, pesquisa, inovações e tecnologias de ponta, a NAPA oferece soluções reais impulsionadas por resultados baseados em evidências para acelerar significativamente a eficiência operacional, aumentar índices de satisfação e melhorar a segurança e a lucratividade.

Descrição

• Provide day-to-day leadership, coaching, and direction to Clinical Support team members. • Establish expectations and monitor workload, productivity, quality, and service levels. • Train and develop team members and provide ongoing feedback and coaching. • Coordinate team coverage and workload allocation across assigned facilities. • Oversee administrative processes supporting anesthesia providers and clinical operations. • Partner with Clinical Services leadership to address operational needs and resolve support-related issues. • Support site implementations, de-implementations, service expansions, and operational transitions. • Coordinate provider-related administrative activities and follow up on outstanding items. • Serve as an escalation point for clinical support issues. • Assist with workforce planning, provider engagement, and operational reporting. • Oversee provider contractual changes, separation processes, and payroll questions. • Monitor payroll issues and coordinate resolution with Payroll, Human Resources, Clinical Services leadership, and other stakeholders. • Support use of Workday, ServiceNow, QGenda, iPro, and other applicable systems. • Support administration and tracking of 1099 and per diem provider arrangements. • Monitor provider contract renewals, utilization, and required documentation. • Coordinate provider information and documentation with Contracting, Credentialing, Clinical Services, and other teams. • Support clinical-related invoices, check requests, and administrative transactions. • Monitor provider compliance requirements, documentation, audit readiness, and compliance trends. • Develop and maintain standardized workflows, procedures, job aids, and documentation. • Identify process improvements, reduce manual work, improve accuracy, and enhance stakeholder experience. • Monitor operational metrics and recommend improvements. • Maintain relationships with providers, leadership, Scheduling, HR, Payroll, Compliance, Credentialing, Contracting, Finance, and other stakeholders. • Communicate operational issues, trends, risks, and status updates to leadership. • Respond to provider and stakeholder inquiries in a timely and professional manner. • Promote service and responsiveness across Clinical Support.

🎯 Requisitos

• Bachelor's degree in Healthcare Administration, Business Administration, Human Resources, or related field preferred; equivalent combination of education and relevant experience may be considered. • 5+ years of progressive experience in healthcare operations, clinical administration, provider support, HR shared services, or a related environment. • Prior experience leading, supervising, or providing work direction to administrative or operational support teams. • Experience supporting payroll, workforce administration, provider contracting, compliance, credentialing, or related healthcare operational processes. • Strong organizational skills with the ability to manage multiple priorities and deadlines in a complex, fast-paced environment. • Demonstrated ability to identify issues, coordinate cross-functional resolution, and appropriately escalate operational risks. • Strong written and verbal communication skills with the ability to effectively interact with clinical providers, leadership, and corporate support functions. • Proficiency with Microsoft Office applications and experience working with HRIS, workforce management, scheduling, or compliance systems. • Experience supporting anesthesia, perioperative, physician practice, or other clinical operations. • Experience with Workday, QGenda, iPro, and ServiceNow. • Experience supporting multi-site or regional healthcare operations. • Demonstrated experience with process improvement, workflow standardization, and team development.

🏖️ Benefícios

• Paid Time Off • Health, life, vision, dental, disability, and AD&D insurance • Flexible Spending Accounts/Health Savings Accounts • 401(k) • Leadership and professional development opportunities

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