District Manager – Parts and Service

🔥 8 horas atrás

🌾 Iowa – Remoto

🌾 Iowa – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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General Motors

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1908

🚘 Automotivo

🏭 Manufatura

🚗 Transporte

💰 $500.000.000 Grant em 2024-07

Automotive • Manufacturing • Transport

A visão da General Motors é criar um mundo com Zero Acidentes, Zero Emissões e Zero Congestionamentos, e estamos comprometidos em liderar o caminho rumo a esse futuro. Hoje, estamos no meio de uma revolução no transporte e temos a ambição, o talento e a tecnologia para concretizar o mundo mais seguro, melhor e mais sustentável que desejamos. Como uma empresa aberta e inclusiva, também estamos criando um ambiente em que todos se sintam acolhidos e valorizados por quem são. Um único time, no qual todas as ideias são consideradas e ouvidas, onde todos podem contribuir ao máximo de seu potencial, com uma cultura baseada em respeito, integridade, responsabilidade e igualdade. Nossa equipe reúne perspectivas e experiências diversas para solucionar os complexos desafios de transporte de hoje e de amanhã.

Descrição

• Drive aftersales performance across a defined region. • Partner with dealership leadership to execute GM Customer Care & Aftersales initiatives. • Improve customer satisfaction and grow revenue. • Own district performance across Revenue, Customer Retention, and Customer Experience. • Act as a trusted advisor to dealer leadership and foster strategic alignment. • Drive revenue growth and achieve KPIs through CCA programs and initiatives. • Lead standardized dealer contact processes focused on dealer priorities and GM objectives. • Analyze dealership marketing and merchandising strategies and recommend ways to increase service lane traffic. • Develop and execute annual Business Plans using data-driven insights. • Assess dealership performance, identify trends, and implement targeted operational and customer-satisfaction improvements. • Manage priorities autonomously and make decisions that drive business outcomes. • Resolve aftersales customer concerns involving SPAC, CAC, TAC, Goodwill, Warranty, and Policy Requests. • Monitor and achieve KPIs including SRT objectives, NPS, Customer Retention, STS compliance, and EV Training & Compliance. • Report directly to the Zone Manager - Parts & Service.

🎯 Requisitos

• Bachelor’s Degree or equivalent professional experience. • 3+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth. • Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management highly preferred. • Ability to travel up to 50% to different locations within your territory. • Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools. • Must currently reside within the territory of Des Moines, Iowa, or be willing to relocate to Des Moines, Iowa or a surrounding area approved by leadership within 60 days of the start date. • Must not require GM immigration sponsorship now or in the future. • Ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review. • Excellent oral and written communication skills, with the ability to inform and persuade effectively. • Ability to leverage data analytics tools to extract actionable insights. • Ability to manage multiple tasks and adapt in a changing environment. • Strong problem-solving, strategic planning, customer focus, and conflict-resolution skills.

🏖️ Benefícios

• Relocation benefits are available for candidates who qualify under company policy. • GM benefits support employee well-being at work and at home; details are provided through Total Rewards resources. • Inclusive workplace and reasonable accommodation support for applicants with disabilities.

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