Director of Assessment Operations

🕒 Novembro 2

🐊 Florida, Iowa, +13 estados a mais – Remoto

🐊 Florida – Remote 🌾 Iowa – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $145.000 - $182.000 / ano

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

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National Conference of Bar Examiners

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1931

⚖️ Jurídico

📚 Educação

📋 Conformidade

Legal • Education • Compliance

A National Conference of Bar Examiners é uma corporação sem fins lucrativos estabelecida em 1931 que se especializa no desenvolvimento de testes de licenciamento para admissão à ordem e fornece serviços de investigação de caráter e idoneidade. Ela oferece serviços de testes, pesquisa, e educação para jurisdições, além de atuar como um centro nacional de informações sobre exames e admissões à ordem. A organização é dedicada a promover a justiça, integridade, e melhores práticas no processo de admissão na profissão jurídica, trabalhando em prol de uma comunidade legal competente, ética e diversa. Além disso, a NCBE fornece materiais de estudo e recursos informativos sobre requisitos de admissão à ordem e serviços de exame.

Descrição

• Lead the design, implementation, and continuous improvement of NCBE’s assessment operating model • Design and manage scalable assessment content production workflows, including capacity planning, schedules, resource allocation, production controls, and timely delivery • Partner with Test Development, Psychometrics, Product Engineering, and Product to modernize content pipelines through streamlined workflows, automation, and responsible AI-assisted processes • Lead operational planning and coordination for constructed-response grading, including grader capacity, recruitment logistics, training schedules, assignments, and workflow management • Implement standardized grading operations, calibration support, quality monitoring, and scalable processes while maintaining scoring consistency • Build operating capabilities for more frequent, flexible, and potentially window-based exam administrations, including evolving test-center and delivery models • Establish and oversee operational readiness frameworks, implementation plans, contingency procedures, and reviews across jurisdictions, venues, and delivery environments • Partner with Internet Testing Systems (ITS), Pearson VUE, and other strategic providers on operational planning, implementation, readiness, service delivery, and continuous improvement • Define shared responsibilities, service expectations, performance measures, escalation paths, and governance processes for vendor-dependent operations • Coordinate priorities, dependencies, and execution with leaders across Psychometrics, Test Development, Product, User Experience, Product Engineering, and other functions • Identify and implement systems, tools, documentation, standard operating procedures, and supporting infrastructure for a sustainable, production-grade operation • Establish operational metrics and reporting to monitor throughput, quality, turnaround times, capacity, costs, partner performance, and improvement opportunities • Identify operational risks and lead mitigation planning, issue escalation, contingency preparation, and business continuity efforts • Develop and manage operational budgets, staffing models, resource plans, and capacity forecasts • Lead organizational change and operational improvement initiatives; build and manage staff and external resources as the assessment operations function evolves • Report to the Chief Product Officer • Support NCBE’s mission of advancing a competent, ethical, and diverse legal profession through assessment products, services, and research

🎯 Requisitos

• Bachelor’s degree required • Advanced degree in business, operations, education, assessment, or a related field preferred • At least 8–10 years of progressively responsible experience leading complex operations, production systems, program delivery, or large-scale service functions • Experience leading people and cross-functional teams • Demonstrated success building scalable operating processes, managing high-volume workflows, improving quality and throughput, and implementing performance measures and controls • Experience in educational assessment, licensure/certification, regulated operations, or another high-stakes, quality-sensitive environment strongly preferred • Ability to partner effectively with psychometric, content, engineering, product, and operational specialists without substituting for their technical expertise • Experience managing strategic technology or service-provider relationships, including shared operational planning, vendor performance, service levels, escalation, and cross-organizational delivery accountability • Excellent judgment, communication, organizational, and analytical skills • Ability to manage competing deadlines and lead through ambiguity • Familiarity with workflow automation, production analytics, and responsible applications of AI to operational processes desirable • Must reside in one of the following states: Florida, Iowa, Indiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Nebraska, New Jersey, New Mexico, Nevada, Oklahoma, Pennsylvania, Washington, or Wisconsin

🏖️ Benefícios

• Competitive salaries • Comprehensive benefits • Flexible scheduling • Professional development opportunities • Up to 10% travel

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