Client Executive

🕒 Agosto 7

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Neighborly Software

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2015

🏛️ Governo

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Neighborly Software em 2024-10

Government • SaaS • B2B

A Neighborly Software é uma empresa de GovTech que oferece uma plataforma SaaS completa para gerenciar programas financiados por governos, cobrindo subsídios, empréstimos, construção, relatórios de ativos, análises e administração de programas. A plataforma conecta administradores, participantes, empreiteiros e proprietários de imóveis para otimizar o cadastro, administração e relatório para organizações locais, estaduais e sem fins lucrativos, com produtos específicos para Habitação e Desenvolvimento Comunitário, Vouchers de Escolha de Moradia (HCV), Recuperação e Mitigação de Desastres e Reembolsos de Energia Domiciliar. A Neighborly destaca-se pela integração com sistemas governamentais (por exemplo, IDIS) e visa clientes do setor público para simplificar a entrega e relatório de programas.

Descrição

• Own the relationship, commercial outcome, and strategic direction for 8–10 enterprise client accounts • Build and maintain executive-level relationships with agency directors, commissioners, executive directors, mayors, county executives, and other senior stakeholders • Advise clients on program design, regulatory navigation, and operational best practices • Serve as the executive escalation point for client concerns and strategic decisions • Own account-level profitability and address delivery-cost and contract-value issues • Lead post-sale pricing conversations, including rate increases, scope adjustments, and expansion pricing • Own contract renewals and expansion opportunities with the Enterprise Sales Pod • Drive retention, expansion, and account profitability • Partner with Client Operations on program management and engagement delivery • Coordinate implementation pod resources during active build phases and complex change requests • Align client expectations, delivery capability, and commercial commitments • Lead major program milestones, executive business reviews, and steering committee engagements • Support new-logo pursuits, proposal and contracting phases, strategic RFPs, competitive positioning, and pre-sale pricing • Transition pursuit-stage relationships into long-term account ownership • Represent client priorities in Product and Engineering roadmap discussions • Partner with leadership on cross-client insights, market dynamics, and program trends • Build and maintain client reference relationships supporting new business pursuits

🎯 Requisitos

• 10+ years of experience in government technology, grants management, federally funded programs, affordable housing, or related complex regulated industries • Deep domain expertise in one or more of: US Treasury programs, CDBG-DR, HUD housing and community development programs, DOE rebate programs, HCV, affordable housing, FEMA recovery, state energy programs, or similar • Significant experience with state and local government clients in a senior client-facing capacity, as a vendor, consultant, services partner, or senior government employee • Strong commercial acumen, including account-level revenue accountability, pricing conversations, and complex contract negotiations • Ability to navigate multi-stakeholder and politically complex client environments • Executive presence and credibility with senior clients • Strong collaboration with Client Operations, Implementation, Support, and Product teams • Comfort with ambiguity and change in government programs • Genuine service orientation • Fluency in technology and government-program business processes • Comfortable with regular domestic travel of approximately 25–40%

🏖️ Benefícios

• Medical, Dental, Vision plan options • Company-Paid Short-Term Disability and Life Insurance • Generous employer 401K match with immediate vesting • 5 weeks of PTO • 9 paid holidays • 3 days of volunteer time off each year • Equal Opportunity Employer committed to an inclusive environment