Manager – Account Executives, West

🕒 3 dias atrás

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Nelnet

Nelnet

5001 - 10000 funcionários

Fundada em 1996

📚 Educação

💸 Finanças

⚡ Energia

Education • Finance • Energy

A Nelnet é uma empresa de serviços diversificados que fornece uma ampla gama de soluções, incluindo serviços governamentais, serviços ao consumidor, serviços de tecnologia e serviços de empréstimos estudantis federais. A empresa é especializada em serviços centrados no cliente, otimização e suporte operacional, oferecendo acessibilidade digital, desenvolvimento personalizado, análises de dados, inteligência artificial e segurança da informação. A Nelnet também oferece terceirização de processos de negócios, atendimento ao cliente e processamento de back-office, serviço de empréstimos e serviços educacionais. Além disso, a Nelnet está envolvida em gestão financeira, tecnologia de pagamentos e energia renovável, através de financiamento com equidade tributária e instalações solares. A Nelnet está comprometida em aperfeiçoar a educação, a prestação de serviços governamentais e a inovação energética, promovendo o engajamento comunitário e esforços filantrópicos através de parcerias.

Descrição

• Lead a team of Account Executive professionals to achieve high levels of sales and service performance • Manage team to high quality, high value and high quantity activity metrics • Coach and mentor direct reports sharing best practices leveraging experience and successes • Act as a role model supporting AEs with client engagement and interactions • Support large cross-sell opportunities and key account retention with direct reports, including virtual and in-person attendance • Provide guidance on Account Planning efforts with assigned team • Assist with onboarding, training, and orientation of new AEs • Conduct regular Sales Team calls to exchange ideas, successes, challenges and relevant topics to support team growth • Retain and grow current higher education accounts designated in territory by reviewing client contracts, maintaining contract end dates, championing utilization, and proactively engaging clients to extend/review the term and product offering • Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients • Conduct a structured meeting on campus (or virtual if required) for each client institution at least one time per year to deliver an annual account review communicating Nelnet’s value and long-range planning objectives • Develop intimate understanding of client needs at all levels of the institution, and articulate the practical application of Nelnet Campus Commerce solutions on each campus through client interaction • Actively participate in the evaluation of new product client requests, creating a business case study in order to justify investment • Actively participate in the evaluation and prioritization of product solution development, as well as project timing and deployment • Coordinate and assist in the creation and distribution of client communications (e.g., upgrades, enhancements, new features, etc.) • Generate, complete and track project and change request forms, documenting these activities in the CRM • Leverage relationships to expand Nelnet Campus Commerce solutions utilized by exiting clients • Attend trade shows, conference and other events as needed to support client communication and engagement • Gather competitive information to assist in continually evaluating market position • Work collaboratively with the full sales team and other lines of business to develop a strategic customer service plan and to resolve any customer issues • Willing to travel roughly 50%

🎯 Requisitos

• Bachelor’s Degree, or equivalent experience, preferably in business and/or technology • Minimum of 5 years of sales management experience • Previous managerial experience with sales and/or customer relationship management preferred • Background in higher education market or SaaS is a plus • Experience with billing, payment processing and ecommerce services is helpful • Experience with commonly utilized ERP systems within higher education. Experience with Oracle (PeopleSoft, Cloud), Ellucian (Banner, Colleague, Power Campus), Workday, Jenzabar, etc. is preferred.

🏖️ Benefícios

• medical • dental • vision • HSA and FSA • generous earned time off • 401K/student loan repayment • life insurance & AD&D insurance • employee assistance program • employee stock purchase program • tuition reimbursement • performance-based incentive pay • short- and long-term disability • robust wellness program

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