Systems Engineer

🕒 Abril 25

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Net at Work

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🤝 B2B

☁️ SaaS

🏢 Corporativo

B2B • SaaS • Enterprise

A Net at Work é uma fornecedora de soluções de tecnologia que ajuda pequenas e médias empresas a aprimorarem suas operações através do uso transformador da tecnologia. Eles oferecem uma ampla gama de serviços, incluindo implementação de ERP, soluções de CRM, serviços gerenciados de TI, hospedagem em nuvem e serviços de consultoria estratégica. A Net at Work foca em desbloquear o poder da tecnologia de próxima geração para melhorar a eficiência dos negócios, a experiência dos funcionários e o engajamento dos clientes. Alinhando a tecnologia com as necessidades dos negócios, eles auxiliam empresas em diversos setores, incluindo Química, Construção, Saúde e mais, a otimizar seu desempenho e liberar seu potencial.

Descrição

• Coordinate and/or perform remote fixes at the desktop, server and networking level, including installing and upgrading software, implementing file backups, and configuring systems and applications • Second level escalations on the service desk team; resolve level 2 issues in Mac OS and Windows environments • De-escalate client situations related to outages, communications, and travel onsite where necessary • Troubleshoot hardware & accurately determine fixes • Adherence to SOPs • Remotely troubleshoot issues relating to hardware and software (typically Mac OS, Apple, Google for Work, Cisco Meraki, Dropbox etc.) • Perform post-resolution follow-ups to help requests • Research issues and resolves technical problems • Implement and maintain operational documentation and procedures • Issue the daily operations status report and project status reports as required • Complete technical and special projects as assigned • Daily entry of time within current ticketing platform and keeping tickets updated • Maintain minimum of 32hrs of billable time • Coordinate with Service Coordination for work assignments • Coordinate with Project Management for intermittent project work assignments • Continue to learn new technologies and solutions • Keep and maintain work calendar • Update client documentation after any change to the client’s network • Maintain necessary professional certification statuses • Assist with vendor certifications as required • Provide direct and indirect leadership and peers with situational awareness briefs on high profile clients/projects • KPIs: Average Time to Resolution, CSAT (Customer Satisfaction), Employee Utilization, and SLA Adherences will be your responsibility

🎯 Requisitos

• Must have experience at an MSP, service desk and/or corporate IT • Experience as a technical support representative/consultant supporting small to mid-size clients (5+ years) • 5+ years project engineering experience • Exceptional written and verbal communication skills • Exceptional ability to multitask • Ability to be on-call and work after-hours • Exceptional ability to adapt and learn new platforms and skills on the fly • Exceptional sense of urgency • Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows, Office 365, Intune, JAMF • Experience supporting Outlook/Office 365 Admin Portal • Experience managing and configuring Windows OS Workstation/Server OS security, sharing, patches, and group policies in a Windows Domain environment • Experience with cloud storage and remote connectivity solutions • Experience with various advanced networking technologies • Experience in remediation of EDR related issues • Experience in implementation and remediation of various backup solutions • ConnectWise Automate Familiarity or similar RMM solution • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills • College degree from an accredited four-year institution or relevant technical experience • Previous customer support, sales or technology experience • Technical Certifications (Preferred): Microsoft, Cisco, VMWare, JAMF, SonicWALL, Fortinet, CompTIA • Current MCSE/MCSA or similar level Microsoft Certifications • Current CCNA certifications or Extensive knowledge and understanding of the OSI model

🏖️ Benefícios

• Health and Welfare (Medical, Dental, Vision) • Accident, Critical Illness, and Hospital Indemnity • Employee Assistance Program (EAP) • Life and AD&D Insurance • Short- and Long-Term Disability Insurance • Flexible Spending Accounts • Transportation and Parking Accounts • Health Savings Accounts (with company contribution) • Retirement Planning (401k with matching contribution) • Legal Benefits • Identity Theft Protection • Pet Insurance • Wellness Program Offerings • Paid Time Off, accrued per pay period based on years of service starting at 15 days annually • 8 Paid Holidays per year, including 1 floating holiday